Four Seasons
ASSISTANTOUTLETMANAGER
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“ASSISTANT OUTLET MANAGER at Four Seasons. Skills: Guest experience, Operational leadership, Revenue performance. Ensure service delivery reflects Four Seasons philosophy. Maintain visible floor presence”
What You'll Achieve.
Guest satisfaction scores; Service timing performance; Beverage upselling performance; Order accuracy percentage; Training completion compliance; Staff engagement; Staff retention
Industry & Context.
Guest recovery
09 hour scheduled days, Work hours may vary
What They're Looking For.
Must Have
5-10 years experience in hospitality, Supervisory experience
Nice to Have
Experience in luxury hotel, Food and beverage experience
What You'll Do.
Ensure service delivery reflects Four Seasons philosophy
Maintain visible floor presence
Engage with guests proactively
Resolve concerns immediately
Monitor guest feedback
Act on guest feedback
Supervise daily restaurant operations
Conduct pre-service briefings
Communicate daily highlights
Ensure correct sequence of service
Ensure timing standards
Monitor section allocation
Monitor team productivity
Ensure opening procedures completed
Ensure closing procedures completed
Oversee bush experience setup
Oversee service execution
Coordinate with Kitchen
Coordinate with Stewarding
Ensure accurate communication
Reduce order mistakes
Reduce service delays
Strengthen beverage knowledge
Maintain luxury standards
Monitor daily revenue
Ensure proper posting
Support cost control initiatives
Drive upselling culture
Review beverage movement
Assist in monthly forecasting
Assist in budget alignment
Deliver structured training
Support performance evaluations
Support development plans
Ensure grooming standards maintained
Ensure uniform standards maintained
Encourage recognition culture
Address disciplinary matters
Ensure HACCP compliance
Ensure food safety compliance
Maintain cleanliness standards
Maintain maintenance standards
Monitor equipment condition
Report maintenance issues
Ensure responsible alcohol service
Ensure licensing compliance
Ensure health procedures followed
Ensure safety procedures followed
How You'll Work.
Team & Collaboration
Coordinate with Kitchen; Coordinate with Stewarding; Foster teamwork
Communication Scope
Guest feedback; Service standards
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments t
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