FWD Group
Insurance
AssistantOfficer,ServiceCentre,Macau
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“Assistant Officer, Service Centre, Macau at FWD Group. Skills: customer service, office administration, insurance operations. Handle enquiries received from service hotline. Handle enquiries from agents”
Industry & Context.
What They're Looking For.
Must Have
at least 2 years office administration experience, Proficient in Chinese and English, Good oral and written communication skills, Good computer knowledge in office applications, Fluent in written and spoken English and Chinese
Nice to Have
customer service experience, Knowledge of insurance operations, Basic insurance knowledge & customer service skills, Highly proficient in English and Chinese word-processing and Microsoft Office applications, Mandarin preferred
What You'll Do.
Handle enquiries received from service hotline
Handle enquiries from agents
Provide direct services to walk-in clients and agents
Perform witness job for non-resident application
Register and handle the submission of new application forms and policy requests
Collect premium and issue receipts to clients
Record daily transactions and maintain daily cash flow
Coordinate with accounts dept for premium bank-in
Confirm premium upload and rectify wrong payment transactions
Follow up with agents outstanding requirement of client’s application
Create new policy and client data in the system
Perform all kinds policy alteration and update client records in the system
Prepare relevant endorsements and confirmation letters to clients
Coordinate with team mates to work for month end and year end closing
Provide general administrative supports to the operation team
i. e. scanning and admin work
Perform other duties as assigned by line manager
How You'll Work.
Team & Collaboration
Coordinate with team mates to work for month end and year end closing
Communication Scope
Good oral and written communication skills; Fluent in written and spoken English and Chinese
Full Job Description
**About FWD Group** FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit [www.fwd.com](http://www.fwd.com) For more information about FWD Hong Kong, please visit [www.fwd.com.hk/](https://www.fwd.com.hk/). **_The Job_** _Customer Services:_ * Handle enquiries received from service hotline * Handle enquiries from agents * Provide direct services to walk-in clients and agents * Perform witness job for non-resident application _Premium Collection:_ * Register and handle the submission of new application forms and policy requests * Collect premium and issue receipts to clients * Record daily transactions and maintain daily cash flow * Coordinate with accounts dept for premium bank-in * Confirm premium upload and rectify wrong payment transactions _Operation Supports:_ * Follow up with agents outstanding requirement of client’s application * Create new policy and client data in the system * Perform all kinds policy alteration and update client records in the system * Prepare relevant endorsements and confirmation letters to clients * Coordinate with team mates to work for month end and year end closing * Provide general administrative supports to the operation team, i.e. scanning and admin work, etc * Perform other duties as assigned by line manager _**The Person**_ * Diploma/ Degree holder with at least 2 years office administration experience preferably with customer service experience * Detail oriented and work with a
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