Clarkson Eyecare
AssistantOfficeManager
“Assistant Office Manager at Clarkson Eyecare. Skills: business acumen, patient-focused team development, Total Patient Experience (TPE) execution, office operations execution, coaching. Effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctor/doctors associated with office location”
What You'll Achieve.
developing a patient-focused team that is goal oriented; Effective execution of Total Patient Experience (TPE); guiding them to success through focused support and coaching
Industry & Context.
variety of physical activities to effectively perform essential job functions, frequent walking (75%), sitting (50%), standing (50%), regular bending, stooping, and reaching (25–50%), lift, carry, push, and pull items up to 25 lbs, fine motor skills, full use of hands, constant grasping, writing/typing, and use of technology, Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience, Favorable result on background check as required by state, Must be able to provide proof of identity and right to work in the United States
Nice to Have
Previous medical office experience, previous leadership experience strongly preferred, ABO and NCLE certifications preferred but not required
What You'll Do.
Effective execution of Total Patient Experience (TPE)
Develop and maintain a good working relationship with doctor/doctors associated with office location
Enforce all corporate policies and procedures
Motivate team members
Assist with executing day-to-day operations of the office
Monitor and assist with office flow
Monitor and assist with supply inventory
Monitor and assist with team member training
Handle team member and patient questions in the absence of the Office Manager
How You'll Work.
Team & Collaboration
Develop and maintain a good working relationship with doctor/doctors associated with office location; Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way; Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager; Handle team member and patient questions in the absence of the Office Manager
Communication Scope
communicating any changes or news in a supportive and constructive way; Handle team member and patient questions
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