Minor International
hospitality
AssistantNightManager
“Assistant Night Manager at Minor International. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets. deliver the highest standards of luxury and quality consistently to our guests”
What You'll Achieve.
ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets; deliver the highest standards of luxury and quality consistently to our guests; ensure departmental sales are achieved in line with the hotel budget; ensure guest satisfaction and safety
Industry & Context.
ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences
Must have the right to work in Ireland / EU full time, Must be available to work 5 out of 7 night shifts a week, Days off will vary, To accept a flexible work schedule necessary for uninterrupted service to Hotel guests
What They're Looking For.
Must Have
Previous experience in front office required, an understanding of reception duties, Must have the right to work in Ireland / EU full time, Must be available to work 5 out of 7 night shifts a week
What You'll Do.
ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets
deliver the highest standards of luxury and quality consistently to our guests
ensure that areas of responsibility are clean and well maintained
report defective materials and equipment to the appropriate departments
ensure that all new initiatives are implemented in the agreed time frame
ensure that night porter/cleaners have successfully completed their daily tasks
ensure that the team members are trained in any new tasks
ensure there is always management presence in all departments
ensure a consistently high level of security is well maintained throughout the Hotel
ensure guest feedback is acted upon in a timely manner
ensure departmental sales are achieved in line with the hotel budget
accept a flexible work schedule necessary for uninterrupted service to Hotel guests
maintain flexibility within teams
provide support where necessary in other areas of the Hotel
deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night
comply with the hotels cash handling procedures
complete Full Night Audit efficiently
reconcile the cash on daily basis for the whole departments
conduct daily briefings for the morning shift
direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
occasionally assist guests with their luggage
be a point of contact for our guests
valet park guests’ cars
print and distribute reports to all departments
be aware and able to enforce all fire-life-safety procedures
remain current in all updates with regards to new procedures and training
report any suspicious persons
activities and/or hazardous conditions to the Security department and the Front Office Manager
ensure to always maintain Hotel property and guest safety
carry out tasks as acting Night Manager in absence of Night Manager
Conduct thorough evaluations of existing SOPs to identify areas of improvement
and compliance with regulations
Update and revise SOPs based on feedback
and changes in operational procedures or regulatory requirements
How You'll Work.
Team & Collaboration
cross-functional coordination; ensure that the team members are trained in any new tasks; ensure there is always management presence in all departments; provide support where necessary in other areas of the Hotel; deputise for the Night Manager in their absence; ensure that all team members are trained accordingly; conduct daily briefings for the morning shift; prepare, print and distribute reports to all departments; report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager
Communication Scope
be a point of contact for our guests
Process & Methodology
ensure that all new initiatives are implemented in the agreed time frame
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