WNS Global Services
Travel
AssistantManagerVnATraining
“Assistant Manager - VnA Training at WNS Global Services. Skills: Communication Skills Training, Soft Skills Training, Sales Coaching, Training Delivery, Performance Enablement. Drive end-to-end training delivery for communication excellence and sales effectiveness. Deliver and oversee training on Spoken and Written English, Voice Chat, Email, Business communication, professional language usage, Customer service fundamentals, cultural alignment, Objection handling, empathy, confidence, and custom”
What You'll Achieve.
Improve customer experience; Improve Sales Conversion; Drive conversion and revenue; Improve measurable outcomes; Uplift in sales conversion, revenue, and attach rates; On-time delivery of training programs and floor interventions
Industry & Context.
Ability to link training to performance outcomes; Analyze sales performance data, conversion, revenue, attach rates, Call analysis; Identify communication and sales behavior gaps; Customize training modules and refreshers based on process gaps, behavioral gaps, and sales opportunities
What They're Looking For.
Must Have
Graduate any discipline, Experience in Communication Skills Training, Soft Skills Training, Sales Coaching preferably in Travel BPO Customer Interaction environments, Strong understanding of consultative selling and customer experience, Data driven mindset with the ability to link training to performance outcomes, Exposure to Travel Sales processes air, hotel, ancillaries, Experience Sales enhancement driven training programs, Prior floor coaching or performance enablement experience
What You'll Do.
Drive end-to-end training delivery for communication excellence and sales effectiveness
Deliver and oversee training on Spoken and Written English
Business communication
professional language usage
Customer service fundamentals
and customer influence skills
Design and deliver sales-focused training and coaching aligned to Travel Sales processes
Coach agents on sales behaviors not just scripts to drive conversion and revenue
Conduct TNI and TNA using Quality audits
Sales performance data
Customize training modules and refreshers based on process gaps
and sales opportunities
Lead floor interventions
and skill reinforcement sessions
email analysis to identify communication and sales behavior gaps
Implement agent skill mapping and targeted development plans
Drive frontend skill management initiatives including buddy coaching
Partner with Quality and Operations to improve Sales effectiveness and compliance Communication quality scores
Use training as a lever to close performance gaps and improve measurable outcomes
Liaise closely with Operations
and Sales leadership to align training priorities with business goals
Ensure training interventions are practical
and embedded into day-to-day operations
Prepare and present WBR
and site-level training dashboards
How You'll Work.
Team & Collaboration
Partner with Operations to embed a sales mindset; Partner with Quality and Operations to improve Sales effectiveness and compliance; Liaise closely with Operations, Quality, and Sales leadership to align training priorities with business goals; Ensure training interventions are practical, measurable, and embedded into day-to-day operations
Communication Scope
Voice & Accent Communication; Spoken and Written English; Business communication; Professional language usage
Process & Methodology
Own training calendars to ensure optimal coverage for business needs
Applying for this Assistant Manager - VnA Training role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about WNS Global Services?
Real rants from real employees. Read before you apply.