WNS Global Services
Outsourcing/Offshoring
AssistantManager-TransactionalQuality
Neural analysis suggests this role is
optimal for mid candidates.
“Assistant Manager - Transactional Quality at WNS Global Services. Skills: Transactional Quality, Quality Assurance, Stakeholder management. Monitor assigned accounts. Meet client SLA's”
What You'll Achieve.
Achieve targeted objectives; Meet client SLA's; Ensure client satisfaction
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Graduate in any discipline, Excellent command over MS Office, Excellent Interpersonal skills, Excellent client management skills
Nice to Have
YB Certified/GB trained
What You'll Do.
Monitor assigned accounts
Ensure client satisfaction
Achieve targeted objectives
Manage general administration
Meet business requirements
Deploy Quality Assurance Framework
Strengthen Quality Assurance Framework
Take care of Baselining
Take care of Capacity Planning
Take care of Statistically validation
Identify early alerts
Prepare client reports
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Adherence of Quality SLA’s and contractual agreements with internal & External stakeholdersPersonally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels. Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals. Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planningHandling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverablesDeployment and Strengthen the Quality Assurance Framework for the BusinessTaking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the processIdentify and raise early alerts in terms of breaching the SLA metrics , Risk , Regulatory & Compliance requirementsComplete the Six Sigma & Lean Role Roadmap within the stipulated
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