WNS Global Services
Travel
AssistantManagerTraining(VNATrainer/SalesTrainer/CommunicationsTrainer/SoftSkillsTrainer)
“Assistant Manager - Training - ( VNA Trainer/Sales Trainer/Communications Trainer/Soft Skills Trainer ) at WNS Global Services. Skills: Sales training, Communication skills, Soft skills, Sales coaching. Drive Voice & Accent Communication Soft Skills and. Ensure on-time high-quality delivery”
What You'll Achieve.
Improve customer experience; Improve Sales Conversion; Improve experience and outcomes; Drive conversion and revenue; Improve measurable outcomes; Improve Sales effectiveness; Uplift in sales conversion; Uplift in revenue; Uplift in attach rates; On time delivery of training programs; On time delivery of floor interventions; Communication quality scores
Industry & Context.
Call analysis; Chat analysis; Email analysis
What They're Looking For.
Must Have
Graduate any discipline, Experience in Communication Skills Training, Experience in Soft Skills Training, Experience in Sales Coaching, Exposure to Travel Sales processes, Experience Sales enhancement driven training programs, Prior floor coaching experience, Prior performance enablement experience
Nice to Have
preferably in Travel BPO Customer Interaction environments
What You'll Do.
Drive Voice & Accent Communication Soft Skills and
Ensure on-time high-quality delivery
Own training calendars
Ensure adherence to requirements
Deliver training on Spoken and Written English
Deliver training on Voice Chat Email
Deliver training on Business communication
Deliver training on Customer service fundamentals
Deliver training on cultural alignment
Deliver training on Objection handling
Deliver training on empathy confidence
Enable agents to apply communication skills
Design sales-focused training
Deliver sales-focused coaching
Coach agents on sales behaviors
Drive conversion and revenue
Partner with Operations to embed sales mindset
Customize training modules
Lead floor interventions
Perform call chat email analysis
Implement agent skill mapping
Drive frontend skill management initiatives
Partner with Quality and Operations to improve Sales
Use training as a lever to close performance
Liaise closely with Operations Quality and Sales leadership
Ensure training interventions are practical
Prepare and present training dashboards
Report accurate statistics and insights
How You'll Work.
Team & Collaboration
Partner with Operations; Partner with Quality; Liaise with Sales leadership; Collaborate with Operations
Communication Scope
Spoken English; Written English; Email; Business communication; Professional language
Applying for this Assistant Manager - Training - ( VNA Trainer/Sales Trainer/Communications Trainer/Soft Skills Trainer ) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about WNS Global Services?
Real rants from real employees. Read before you apply.