Rush Street Interactive
online casino and sports betting
AssistantManager,TrainingandEscalations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant Manager, Training and Escalations at Rush Street Interactive. Skills: Training, Escalations, Performance analysis. Analyze performance data. Analyze QA trends”
Industry & Context.
translate into actionable training or operational improvements
Ability to work in-office at least 1+ day per week, Occasional travel may be required
What They're Looking For.
Must Have
Ability to analyze performance data, QA trends, assessment results, translate into actionable training or operational improvements, Ability to work in-office at least 1+ day per week
Nice to Have
Comfort working across multiple platforms and tools, Occasional travel may be required
What You'll Do.
Analyze performance data
Analyze assessment results
Translate data into improvements
Manage multiple priorities
How You'll Work.
Team & Collaboration
engage effectively across frontline agents; engage effectively with leads; engage effectively with senior leadership; collaborative, people-first mindset; investment in agent development; investment in team success
Communication Scope
written and verbal communication skills; ability to engage effectively across frontline agents, leads, and senior leadership
Process & Methodology
manage multiple priorities
Full Job Description
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. The Assistant Manager, Training comfort working across multiple platforms and tools Ability to analyze performance data, QA trends, and assessment results and translate them into actionable training or operational improvements Strong written and verbal communication skills with the ability to engage effectively across frontline agents, leads, and senior leadership Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced, evolving environment A collaborative, people-first mindset with a genuine investment in agent development and team success Ability to work in-office at least 1+ day per week Occasional travel may be required This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence. Location Eligibility (for nationwide roles): Open to candidates across the U. S. Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting. Benefits: Discretionary annual company bonus (Eligibility Varies by Role) 401(k) plan with 100% company match on the first 4% Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance Paid Time Off (Eligibility Varies by Role) Employee
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