JLL
AssistantManager-SoftServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Manager - Soft Services at JLL. Skills: Soft services management, Stakeholder management, Vendor management. Manage end-to-end delivery of housekeeping. Manage waste management”
What You'll Achieve.
High-quality soft FM services; Global workplace standards; Seamless operations; High service orientation; Safe efficient employee-friendly environment; Audit readiness; Cost optimization
Industry & Context.
Root cause analysis
48 hours weekly
What They're Looking For.
Must Have
Bachelor's degree in Hospitality, 5–8 years facilities management experience, IT/ITES or corporate office experience
What You'll Do.
Manage end-to-end delivery of housekeeping
Manage waste management
Manage pantry services
Ensure workplace readiness
Monitor service levels
Oversee vendor partners
Ensure delivery as per SLAs
Drive performance reviews
Drive compliance checks
Drive continuous improvement
Ensure optimum manpower deployment
Act as SPOC for soft services
Collaborate with client stakeholders
Manage escalations effectively
Enhance employee experience
Support employee engagement initiatives
Support workplace events
Implement best practices
Ensure adherence to HSE standards
Maintain audit readiness
Drive sustainability initiatives
Track service metrics
Support cost optimization
How You'll Work.
Team & Collaboration
Client stakeholders; Admin teams; HR teams; IT teams
Communication Scope
Client-facing skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Assistant Manager – Soft Services** **Location:** Hyderabad – Kokapet **Role Overview** JLL is hiring an Assistant Manager – Soft Services to manage and deliver high-quality soft FM services for a leading IT client at our GAR, Hyderabad site. This role requires strong operational expertise, stakeholder management, and the ability to maintain global workplace standards in a fast-paced corporate environment. ### ### **Key Responsibilities** **Soft Services Operations** * Manage end-to-end delivery of housekeeping, waste management, pest control, pantry services, and landscaping. * Ensure workplace readiness aligned with IT client expectations and global standards (clean desk, hygiene, and aesthetic upkeep). * Monitor service levels through regular inspections, audits, and checklists. **Vendor Management** * Oversee vendor partners and ensure delivery as per contractual SLAs/KPIs. * Drive performance reviews, compliance checks, and continuous improvement initiatives. * Ensure optimum manpower deployment for 24/7 or shift-based IT operations. **Client & Stakeholder Management** * Act as a single point of contact (SPOC) for all soft services-related requirements. * Collaborate with client stakeholders (Admin, HR, IT teams) to ensure seamless operations. * Manage escalations effectively with quick turnaround times and high service orientation. **Workplace Experience** * Enhance employee experience through high sta
Applying for this Assistant Manager - Soft Services role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about JLL?
Real rants from real employees. Read before you apply.