Jll
AssistantManager–SoftServices
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Manager – Soft Services at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, facilities management, client satisfaction, team management. Prioritising the facilities’ needs. Ensure to provide good housekeeping by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine,”
What You'll Achieve.
Achieve Key Performance Indicators and Service Level Agreements targets; client satisfaction; meet service level agreements
Industry & Context.
excellent problem-solving skills; Using logic to trouble shoot
Scheduled Weekly Hours: 48
What They're Looking For.
Must Have
knowledge of facility / building / property operations, good working knowledge in occupational safety, aptitude in client-centric operations, Solid background in team management, Proven ability to function effectively as part of a team, Proven ability to initiate and follow through with improvement initiatives
Nice to Have
Experience in Facilities Management is required, Customer Service focus, Excellent people skills and ability to interact with a wide range of client staff and demands, Knowledge of Occupational Safety requirements, PC literacy and proven ability to manage daily activities using various systems, Demonstrated experience with continuous improvement initiatives highly desirable, Demonstrated experience with client reporting and preparation of reports required, Being Analytical and Meticulous, excellent problem-solving skills, good knowledge of the working procedures
What You'll Do.
Prioritising the facilities’ needs
Ensure to provide good housekeeping by coordinating with the site vendors for services like landscaping
housekeeping machines
Assisting the team with any assigned projects and providing backup as and when required
Taking daily property rounds
coordinating with the team to close any matters related to cleaning
Maintaining daily/monthly reports
and sharing the same with Property Manager and client
Schedule weekly vendor meetings to discuss daily issues if any
Maintaining/preparing monthly attendance summary record for salary
Making sure that all customer queries are well-investigated and resolved
Escalating queries to appropriate supervisors if need be
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure cost-effective and efficient services
Assisting in preparing and developing the documentation of standard policies and procedures
and assigns work to subordinate supervisors and/or teams
Manage landscaping and gardening
Regularly brief all staff regarding their duties
designated areas of work
and special instructions if any
Prepare and implement various checklists
at the frequency instructed in the suggested formats
Ensure the housekeeping staff is well-groomed
Monitor that the staff is cleaning as per standards
ensuring that the surfaces are maintained to enhance their longevity
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner
Take feedback - customer needs assessment and evaluation of customer satisfaction levels
Achieve Key Performance Indicators and Service Level Agreements targets
To provide administrative support to the Facility Management team
Implementation of client specific app-based tools
carry out routine service audits to ensure that the team maintains its overall performance
oversee creating stock reports
meeting minutes and monthly management reports to the clients
How You'll Work.
Team & Collaboration
cross-functional coordination; coordinating with the site vendors; coordinating with the team; Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams; Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any; coordination with various teams
Communication Scope
Excellent people skills and ability to interact with a wide range of client staff and demands
Process & Methodology
assign and monitor maintenance projects
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Assistant Manager – Soft Services Work Dynamics Job Description JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves: Prioritising the facilities’ needs Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. Assisting the team with any assigned projects and providing backup as and when required. Following would be your site deliverables: · Taking daily property rounds, coordinating with the team to close any matters related to cleaning. · Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client. · Schedule weekly vendor meetings to discuss daily issues if any. · Main
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