Nordstrom
AssistantManager-ServiceExperience-MiddlesexCommonsRack
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant Manager- Service Experience- Middlesex Commons Rack at Nordstrom. Skills: Service Experience, customer experience, coaching, change management. Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience. Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes”
What You'll Achieve.
driving results; productivity; achievement of goals; continuous improvement
What They're Looking For.
Must Have
A track record of successful results, for example, productivity and achievement of goals, organizational, delegation and follow-through skills, Clear and effective written and verbal communication as well as interpersonal skills, The ability to prioritize multiple tasks in a fast paced environment., Proficiency in multiple operating systems such as, MS Windows, iOS and Android
Nice to Have
A high school diploma, or equivalent
What You'll Do.
Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
Assist with protecting security and privacy of customer information including education
compliance and disposition of issues
Perform all Service Experience
Cash Room and Communication procedures as applicable
How You'll Work.
Team & Collaboration
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Communication Scope
Clear and effective written and verbal communication; interpersonal skills
Process & Methodology
organizational, delegation, follow-through skills, prioritize multiple tasks
Full Job Description
### **Job Description** The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committed to driving results and providing an exceptional customer experience. **A day in the life…** * Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience * Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes * Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives * Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization * Assist with protecting security and privacy of customer information including education, compliance and disposition of issues * Perform all Service Experience, Cash Room and Communication procedures as applicable **You own this if you have…** * A track record of successful results, for example, strong productivity and achievement of goals * Strong organizational, delegation and follow-through skills * Clear and effective written and verbal communication as well as strong interpersonal skills * The ability to prioritize multiple tasks in a fast paced environment. * Proficiency in multiple operating systems such as, MS Windows, iOS and Android * A high school diploma, or equivalent (preferred) **We’ve got you covered…** Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Medical/Vision, Dental, Retirement and Paid Time Away * Life Insurance and Disability * Merchandise Discount and EAP Resources A few m
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