Grab
Internet
AssistantManager,SalesDevelopmentandRetention
Neural analysis suggests this role is
optimal for mid candidates.
“Assistant Manager, Sales Development and Retention at Grab. Skills: Sales development, Customer retention, Sales channels. Lead customer lifecycle strategy. Ensure high-quality experiences”
What You'll Achieve.
Boost customer retention; Support business growth; Support expansion; Exceed sales target
Industry & Context.
Data-driven analysis
What They're Looking For.
Must Have
5 years of proven track record in sales strategy, 5 years of proven track record in business analytics, 5 years of proven track record in operations, Customer-oriented service attitude, Excellent speaking skills, Excellent presentation skills, Willing to be hands-on, Proactive
Nice to Have
High competency in Google applications, High competency in data analytics tools
What You'll Do.
Lead customer lifecycle strategy
Ensure high-quality experiences
Manage customer retention team
Ensure smooth daily operations
Establish new sales channels
Grow new sales channels
Develop Go-To-Market plans
Implement Go-To-Market plans
Implement sales guides
Oversee sales process
Convert inbound leads
Manage outbound channels
Conduct data-driven analysis
Improve sales channels
Collaborate with marketing teams
Collaborate with business teams
Collaborate with operations teams
Manage team of over 15 members
How You'll Work.
Team & Collaboration
Marketing teams; Business teams; Operations teams
Communication Scope
Executive presentations
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team We provide sustainable access to high-quality vehicles for hirer-partners. This enables them to earn income on the Grab platform without vehicle ownership. At the same time, it ensures a steady supply of vehicles for the Grab marketplace. Get to Know the Role * We focus on managing the lifecycle of our hirer-partners. We curate their experience, recruit them and support them with an excellent rental experience. * You will report to the Head of GrabRentals PHV, and report onsite at Singapore Grab Tampines office. The Critical Tasks You Will Perform * Lead the customer lifecycle strategy across GrabRentals PHV hirer-partners. * Ensure consistent high-quality experiences across online and offline touchpoint * Conduct reviews and improve policies and processes to boost customer retention. * Manage the customer retention team to ensure smooth daily operations, resolve issues, and handle escalations. * Establish and grow new sales channels to support business growth and expansion. Develop and implement Go-To-Market plans and sales guides for new channels and products * Oversee the entire sales process, converting inbound leads and managing outbound channels to exceed sales target. Conduct data-driven analysis to improve sales channels, pipelines, and performance. * Collaborate with marketing, business, and operations teams to improve revenue * Manage a team of over 15 members, consisting of both full-time and part-time staff across sales and customer retention functions. ## Qualifications Wh
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