Ikano-Retail
Retail
AssistantManager(Sales)
“Assistant Manager (Sales) at Ikano-Retail. Skills: Sales, Retail Management, Customer Experience, Team Leadership. optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers”
What You'll Achieve.
optimise the IKEA shopping experience; secure satisfied customers; increase sales; optimises sales and profitability of the department; maximise sales and long-term
Industry & Context.
analytical; problem solver; decision-maker; act quickly on commercial changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions); take appropriate action when necessary
flexibility in work hours depending on store operational requirements, Working on public holidays and weekends
What They're Looking For.
Must Have
At least 5 years of experience in a face-paced retail industry with an interest in home, Self-motivated, analytical and good at implementing commercial strategies, and guiding your team to-wards sales, Proven ability to work as part of a team and actively selling through understanding your customers and their, A problem solver and decision-maker, good at prioritizing and organizing your work and the work of others efficiently in a fast-paced retail, and effective multi-tasking is second nature to you in the course of working with co-workers of all levels, both within and outside IKEA.
What You'll Do.
optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales
motivating and inspiring your department team using knowledge of the IKEA product range and services
the local market and IKEA customers
optimises sales and profitability of the department through following up
conducting analyses and taking actions
Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy
Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping
Understand the different IKEA sales and communication channels and IKEA know-how to make the best commercial use of this information for different
Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store
You and your team actively sales steer to your department’s top-selling products
prioritised products (e. g. overstock/övertag) and IKEA service products in order to maximise sales and long-term
You act quickly on commercial changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions)
You keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
How You'll Work.
Team & Collaboration
work as part of a team; guiding your team; working with co-workers of all levels, both within and outside IKEA; communicate to your matrix partner in the Service Office
Communication Scope
effective multi-tasking
Process & Methodology
prioritizing, organizing your work and the work of others efficiently, action plan
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