BCAA
AssistantManager,RoadAssistFleet
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Manager, Road Assist Fleet at BCAA. Skills: people leadership, operational management, customer experience, team management, safety, automotive industry experience, supervisory experience. Recruit, train, develop, coach, and manage team members to meet objectives and ensure skill development. Support and cultivate a 'Safety First' culture through regular roadside visits with Fleet Drivers”
What You'll Achieve.
meet objectives and ensure skill development; Hold overall performance and accountability for Fleet Driver operational KPIs; consistently achieve high customer satisfaction scores, measured through NPS/CSI metrics
Industry & Context.
problem solver; analytical skills; good judgement
Ability to work varied hours, including weekends, Willingness to travel locally to support BCAA technicians as required, primarily stationed at the Burnaby Depot with occasional travel across the BC Lower Mainland
What They're Looking For.
Must Have
A minimum of 3 years’ experience in the automotive industry, prior supervisory experience in another position, A Red Seal certification in Automotive Mechanical repair, or equivalent work experience, Clean BC Driver License Class 5 or higher
Nice to Have
Diploma in business management, or equivalent experience
What You'll Do.
and manage team members to meet objectives and ensure skill development
Support and cultivate a 'Safety First' culture through regular roadside visits with Fleet Drivers
Hold overall performance and accountability for Fleet Driver operational KPIs
encompassing both towing and service aspects
Foster a culture of belonging and unity within the fleet and management
promoting good team engagement
Execute strategies to consistently achieve high customer satisfaction scores
measured through NPS/CSI metrics
Procure and maintain necessary tools and equipment for Fleet Drivers
ensuring safety and efficiency through vendor negotiation and inventory management
Execute Fleet Driver duties during periods of high call volume and/or emergencies
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; interactions with Members, team members and other Leaders; support from a network of leaders and colleagues; Fostering a culture of belonging and unity within the fleet and management
Communication Scope
excellent interpersonal and communication skills for interactions with Members, team members and other Leaders
Full Job Description
**Why BCAA?** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a **Regular Full-Time Assistant Manager** for our **Road Assist Fleet team!** As the Assistant Manager, Road Assist Fleet, you’ll be at the forefront of BCAA’s Roadside Assistance team, leading a dedicated team of Fleet Technicians who help us earn our reputation as one of Canada’s most trusted brands. When it comes to priority, safety is number one, along with delivering operational needs, effective team management, and ensuring technicians have proper tools & equipment. Ultimately, you are responsible for ensuring an excellent customer experience to our Members by helping them get moving again. _Please note that this is an onsite position based out of our Burnaby Depot (5590 Goring Street). Applicants who are not located within commuting distance of our Burnaby Depot or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered._ **Who you are:** * You’re a strong people leader. You enjoy coaching and mentoring team members and helping people succeed in their careers. You create a workplace that inspires and motivates your team to do their best work. * You’re willing to learn and open to feedback. You’ll receive on-the-job training with support from a network of leaders and colleagues. * You’re a people person who also loves cars and vehicles. You have excellent interpersonal and communication skills for interactions with Members, team members and other Leaders. * You’re a problem solver who loves a challenge, demonstrating strong analytical skills and go
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