Brilliant Earth
AssistantManager,QualityAssurance
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Manager, Quality Assurance at Brilliant Earth. Skills: Quality assurance, Operations management, Process improvement. Ensure product supply chain is well developed and. Quality assure incoming products”
What You'll Achieve.
Maximize efficiency; Maximize quality; Maximize customer experience; Meet quality standards; Ensure timely delivery; Achieve business goals
Industry & Context.
Problem-solving; Data-driven decision making
What They're Looking For.
Must Have
Experience with inventory/ supply chain/ production, Experience leading or managing teams, Ability to use data and metrics to drive improved team performance, Ability to communicate effectively with internal and external partners, Ability to organize and prioritize multiple projects, Ability to think critically and adapt quickly, Understanding and acceptance of diversity, inclusion, and belonging principles
Nice to Have
BA degree or equivalent, NetSuite a plus
What You'll Do.
Ensure product supply chain is well developed and
Quality assure incoming products
Oversee customer delivery timelines
Review and verify all required paperwork
Maintain product security controls
Ensure inventory accuracy is tracked
Formulate and implement systems
Proactively seek and implement process improvements
Coordinate and allocate tasks and resources
Use forecasts to capacity to plan workload
Implement real-time adjustments
Assist with leading team members
Measure team success through metrics
How You'll Work.
Team & Collaboration
Internal partners; External partners; Cross-departmental meetings
Communication Scope
Effective communication
Full Job Description
Quality Assurance Assistant Manager - Secaucus, NJ We are seeking a results-driven, innovative, and passionate leader to serve in the role of Assistant Operations Manager within our Quality Assurance Operations team for Brilliant Earth. The primary objectives of this position are to maximize efficiency, quality, and customer experience critical to Brilliant Earth’s success, while developing strong vendor relationships and maintaining customer delivery timelines. You will be responsible for ensuring items and finished product meet Brilliant Earth’s quality standards while supporting the timely flow of customer orders from receipt through final delivery, ensuring customer orders are received, processed, inspected for quality and shipped in an accurate and timely manner according to order specifications and delivery expectations. You will be an instrumental leader of our operations team, which is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality, craftsmanship, and on-time delivery This role is in-office at our Secaucus location. The targeted budget for this position is $70,000 - $80,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities: Ensure product supply chain is well developed and maintained to ensure a superior customer experience, timely delivery, and a high level of operational efficiency. Quality assure incoming products to ensure the h
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