WNS Global Services
Logistics, Travel and Hospitality
AssistantManager-ProcessTraining
Neural analysis suggests this role is
optimal for mid candidates.
“Assistant Manager - Process Training at WNS Global Services. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Training Performance, Reporting, Content Creation, Knowledge Management, Stakeholder Management, Coordination, TNI Refreshers, Hiring. Accountable for New Hire training, Nesting and Performance during a 30-60-90-day period. Responsible for BAU regular day-to-day work”
What You'll Achieve.
throughput; certification; early production performance; 100% adherence; improve their Quality; lasting business value; sustainable outcomes; differentiated impact
Industry & Context.
identify EWS (Early Warning Signals); RCA
willing to work in 24*7 environment
What They're Looking For.
Must Have
Graduate in any stream, Excellent written and verbal communications in English, Should be willing to work in 24*7 environment, (5 days), +3 Years Insurance Experience, +2 years in the training department
Nice to Have
Certifications will be an added advantage, P&C Insurance experience
What You'll Do.
Accountable for New Hire training
Nesting and Performance during a 30-60-90-day period
Responsible for BAU regular day-to-day work
Take directions from the training Manager and execute deliverables
Design process training plans with input from clients
Assess the effectiveness of training material to be deployed for the KT program including the SOPs
Tracking and provide detailed updates on the progress of training batches
Conduct PKT and continuous follow with team to 100% adherence
Responsible for conducting Refreshers based on the QA error findings and critical parameters
Frequent calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
Periodic follow up on BQ employees and providing training and refreshers for them to improve their Quality
Conduct certification programs & other developmental workshops for auxiliary trainers
Review and revise the standard operating procedures periodically or as agreed with the client
Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
publishing and maintaining various training reports and dashboards
To be able to identify EWS (Early Warning Signals)
create a coaching environment
End to end responsibility of training deliverables like throughput
early production performance
Conduct interventions during the process of training and nesting
Ensure all training reports including internal stakeholders and clients should be shared on time accurately
Should be able to conduct TNI (Training Need Identification) and make changes in Process / pre-process training plan accordingly
Ensure floor agents go through timely monthly check
Should be able to manage internal communication with peers
stakeholders and clients
Conduct interventions during process training and nesting
Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement
Create intervention plan basis TNI including RCA
and on floor activities
Hiring candidates as per client and process requirement on all communication parameters
How You'll Work.
Team & Collaboration
cross-functional coordination; calibration with QAs; manage internal communication with peers, stakeholders and clients; Coordination
Communication Scope
Excellent written and verbal communications in English; communication parameters
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Job Description: Accountable for New Hire training, Nesting and Performance during a 30-60-90-day period. Responsible for BAU regular day-to-day work. Take directions from the training Manager and execute deliverables. Design process training plans with input from clients. Assess the effectiveness of training material to be deployed for the KT program including the SOPs, Tracking and provide detailed updates on the progress of training batches. Conduct PKT and continuous follow with team to 100% adherence, Responsible for conducting Refreshers based on the QA error findings and critical parameters. Frequent calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations. Periodic follow up on BQ employees and providing training and refreshers for them to improve their Quality. Conduct certification programs & other developmental workshops for auxiliary trainers. Review and revise the standard operating procedures periodically or as agreed with the client. Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD). Preparing, publishing and maintaining variou
Applying for this Assistant Manager - Process Training role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about WNS Global Services?
Real rants from real employees. Read before you apply.