FWD Takaful Berhad
Insurance
AssistantManager,PolicyServicing
“Assistant Manager, Policy Servicing at FWD Takaful Berhad. Skills: policy/ certificate servicing operations, resource planning, technical analyst, analytical support, subject matter expert, change management, UAT testing. Managing day-to-day policy/ certificate servicing operations input & outputs activities deliverables to meet within the agreed process SLA and turnaround time.. Approver and Authoriser for the policy/ certificate transactions accordance to the authority limit.”
What You'll Achieve.
meet within the agreed process SLA and turnaround time
Industry & Context.
analytical and problem-solving skills; Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific, measurable, achievable, realistic, timely) solutions
What They're Looking For.
Must Have
3 years in technical analyst related functions, Bachelor's egree or equivalent, in Insurance / takaful field
Nice to Have
Worked in a financial institution, insurance / takaful related field
What You'll Do.
Managing day-to-day policy/ certificate servicing operations input & outputs activities deliverables to meet within the agreed process SLA and turnaround time.
Approver and Authoriser for the policy/ certificate transactions accordance to the authority limit.
Effective resource planning for processing activities
UAT support and others business requirements.
Makes recommendations on how to improve the effectiveness
efficiency and delivery of services through the use of technology and technical methods and methodologies
To timely review any processing errors and analyze the operational impact and control measures (Preventive
Detective & Reactive) and escalate to management
Recognizes opportunities for business change
communicates them persuasively to appropriate stakeholders
Provides deep specialist consultancy
guidance and support in their specific specialism
e. g. type of transactions and the business rules
Identify change management opportunities and options
Develop and implement innovative solutions to optimize processes
Provide analytical support and direction for the team
and mentor business users
Serve as subject matter expert and direct the planning
and modification of individual project production
Interact and collaborate with change management team to ensure accurate execution of change request
test scenario plan and test plan for UAT testing to obtain desired results
Ensures IT requirements are met
and service quality maintained when introducing new services
Leads technical consultancy assignments which involve specialists from various disciplines
and takes responsibility for the quality
timely delivery and appropriateness of the team’s recommendations
Assists others in resolving complex technical problems and investigating the root cause of problems and recommends smart (specific
Prepare system user manuals following new system launch for end users as reference
How You'll Work.
Team & Collaboration
Interact and collaborate with change management team to ensure accurate execution of change request; Leads technical consultancy assignments which involve specialists from various disciplines
Communication Scope
Excellent English and Bahasa Malaysia communication skills; Good communication skills, written and verbal
Process & Methodology
Demonstrable experience in handling projects and systems
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