Us In Driving Growth
AssistantManager,OperationsSolutions
“Assistant Manager, Operations Solutions at Us In Driving Growth. Skills: Operations Solutions, Project Management, Process Improvement, Stakeholder Management. Manage projects improving operation efficiency. Enhance customer experience independently”
Industry & Context.
Problem solving skills; Analytical skills
Work under pressure, Fast-paced environment
What They're Looking For.
Must Have
Degree holder, 4 years' experience in project management/insurance fields, Proven track record working with IT, vendors and stakeholders, Proficiency in Microsoft Excel, Frequent user of Microsoft PowerPoint, Cantonese speaker, Good command of both English and Chinese
Nice to Have
Insurance-related qualifications, LOMA, FLMI
What You'll Do.
Manage projects improving operation efficiency
Enhance customer experience independently
Examine business needs of BUs
Re-design operation processes for scalability
Re-design operation processes for efficiency
Work with BUs on system enhancement
Work with IT vendors on system enhancement
Gather user requirements for system enhancement
Gather user stories for system enhancement
Conduct UAT for system enhancement
Provide post-implementation support for system enhancement
Ensure projects progress timely
Fit projects into resource plans
Liaise with external vendors for new initiatives
Define service scope with vendors
Define timeline with vendors
Monitor vendor performance
Monitor vendor progress
Ensure spending follows project plan
Ensure lead time follows project plan
Identify potential vendor delivery issues
Escalate vendor issues to management
Escalate vendor issues to stakeholders
Build relationship with external vendors
Build relationship with internal teams
Maintain relationship with external vendors
Maintain relationship with internal teams
Manage stakeholders' expectation
Seek agreement in project approach
Seek agreement in project cost
Seek agreement in project delivery
Escalate potential risks to stakeholders
Escalate potential risks to management
Escalate potential issues to stakeholders
Escalate potential issues to management
Collaborate with business stakeholders
Elicit requirements for insurance products
Define requirements for insurance products
Document requirements for insurance products
Elicit requirements for policies
Define requirements for policies
Document requirements for policies
Elicit requirements for claims management
Define requirements for claims management
Document requirements for claims management
Elicit requirements for risk assessment
Define requirements for risk assessment
Document requirements for risk assessment
Analyze existing workflows
Map existing workflows
Identify inefficiencies in workflows
Identify opportunities for automation
Identify opportunities for optimization
Design solutions for business challenges
Support regulatory requirements
Facilitate integration with legacy systems
Facilitate integration with new systems
Develop reports using insurance data
Develop dashboards using insurance data
Provide actionable insights to business leaders
Provide actionable insights to regulators
Ensure data integrity
Ensure compliance with industry standards
Support user acceptance testing
Validate implemented changes meet business requirements
Facilitate training sessions for end-users
How You'll Work.
Team & Collaboration
Internal front-end teams; Internal back-end teams; IT teams
Communication Scope
Present ideas visually; Communication skills; Influencing skills
Process & Methodology
Project management, User requirements gathering, UAT, Test cases
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