FWD Group
Insurance
AssistantManager(Operations),FacilitiesManagement
“Assistant Manager (Operations), Facilities Management at FWD Group. Skills: Facilities Management, vendor management, stakeholder management, operational metrics, resource planning, continuous improvement. Maintain relationships with internal clients, external suppliers, landlords, and project teams. Oversee vendor management and procurement, including contract negotiation, service delivery monitoring against KPIs/SLAs, and compliance”
What You'll Achieve.
service delivery monitoring against KPIs/SLAs; ensure compliance with statutory regulations and health & safety standards; cost effectiveness and efficiency; ensuring a risk-free workplace; build an efficient-working team; Enhance operational risk awareness; ensuring security management compliance; cost-saving recommendations; environmental impact reduction
Industry & Context.
analytical and problem-solving skills with critical thinking and effective incident management
perform emergency duties outside working hours
What They're Looking For.
Must Have
5+ years’ solid facilities management experience working in financial institutions or corporate real estate industry, Experience to manage office space portfolio of 100,000 sq. ft. or more in multiple locations, Sound experience in supervising 3rd party vendors & people management, Proficient in English and Chinese (Mandarin a plus), Technology-savvy with proficiency in MS Office and a good understanding of market practices in FM and procurement, analytical and problem-solving skills with critical thinking and effective incident management, Excellent negotiation abilities and supplier relationship management, Independent, proactive and able to work under pressure with prioritization, Detail-oriented, innovative, confident, and committed to deadlines with communication and interpersonal skills
Nice to Have
Degree preferred in Facilities Management / Environmental Science/ Sustainability / Business Administration or a related discipline, Health and safety background e. g. first aid certification & Safety card is a plus
What You'll Do.
Maintain relationships with internal clients
Oversee vendor management and procurement
including contract negotiation
service delivery monitoring against KPIs/SLAs
Update and execute site SOPs with full understanding and ensure compliance with statutory regulations and health & safety standards
Assist in delivering professional FM services including procurement and operational matters for office and customer-facing premises with cost effectiveness and efficiency
Coordinate with internal teams and outsourced vendors to deliver day-to-day facilities operations (including repairs
and telecom services)
ensuring a risk-free workplace
Supervise the sub-team performance
team building etc. activities
to build an efficient-working team
Support lease administration
liaise with landlords and building management
and assist in space planning
and workplace optimization projects
Enhance operational risk awareness by reviewing workflows
developing audit trails
and ensuring security management compliance
cost-saving recommendations.
Drive and coordinate ESG/sustainability initiatives
including environmental impact reduction
Support FM business continuity plans
perform emergency duties outside working hours
and handle ad-hoc tasks as assigned
How You'll Work.
Team & Collaboration
Maintain relationships with internal clients; Coordinate with internal teams and outsourced vendors; Supervise the sub-team performance; liaise with landlords and building management
Communication Scope
communication and interpersonal skills
Process & Methodology
project teams, workplace optimization projects
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