Alight
AssistantManager–Operations
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Manager – Operations at Alight. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, People Management, Business Management Routines & Client calls, Stakeholder Management. providing outstanding customer delivery by leading and motivating his/ her team. developing programs and action plans to deliver on all performance metrics and increase customer satisfaction”
What You'll Achieve.
deliver on all performance metrics; increase customer satisfaction; Ensuring service accuracy through compliance
Industry & Context.
Analytics / Consulting
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
What They're Looking For.
Must Have
Graduate with relevant experience post graduation (aggregate marks of >=45% ( No Gaps / Failure throughout Graduation), Minimum 8 years of overall work experience (full time), Should have substantial experience in domain, People management experience of more than 3 years is preferred, Proven ability to prioritize, develop and manage resource needs across clients
Nice to Have
8 -10 years of experience range is preferred, People management experience of more than 3 years is preferred
What You'll Do.
providing outstanding customer delivery by leading and motivating his/ her team, developing programs and action plans to deliver on all performance metrics and increase customer satisfaction, coaching and development of his/ her team members, driving positive culture in his/ her team, reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions, Relationship management with onshore TM’s, Client SLA management, Facilitating new domain/client transition, Ensuring service accuracy through compliance, Create goals and performance plans for teams, Champions operational improvements, Ongoing Status updates with team, Identify cross training strategy for his/ her team members, Effectively partner with the support functions such as Quality, H.
R, T&A, RM, TD, Manage ranging from (12 - 15), Performance Management, People Management (Team management, Coaching & Development, resource management etc.), Business Management Routines & Client calls, Escalation Management, Coaching/Performance mgmt.
/Training, Info shares/Roundtables, Analytics / Consulting, Stakeholder Management.
How You'll Work.
Team & Collaboration
Relationship management with onshore TM’s; Effectively partner with the support functions such as Quality, H. R, T&A, RM, TD; Stakeholder Management
Communication Scope
Ongoing Status updates with team; Info shares/Roundtables
Process & Methodology
develop and manage resource needs across clients
Full Job Description
**Job Description – Assistant Manager – Operation** **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values:** **Champion People** – be empathetic and help create a place where everyone belongs. **Grow with purpose –** Be inspired by our higher calling of improving lives. **Be Alight –** act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. **About the role** Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team. **High-Level Responsibility Areas** * The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions. * Relationship management with onshore TM’s * Client SLA management * Facilitating new domain/client transition * Ensuring service accuracy through compliance * Create goals and performance plans for teams. * Champions operational im
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