Hy-Vee
AssistantManagerofStoreOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Manager of Store Operations at Hy-Vee. Skills: Store operations, Customer service, Employee supervision. Supervise and coordinate employee activities. Ensure customer needs are met”
What You'll Achieve.
Meet customer demands; Meet store demands; Ensure profitability
Industry & Context.
Solve practical problems; Interpret instructions
Must be 18+, Medium physical work, Exerting up to 50 pounds of force occasionally, Exerting 20 pounds of force frequently, Exerting 10 pounds of force constantly, Move objects, Vision requirements, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dust, Exposure to noise, Exposure to temperature extremes, Possible equipment movement, Electrical shock, Exposure to chemicals, Exposure to solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
High School or equivalent experience, One year or more of retail experience, Performing the duties of an Assistant Manager
What You'll Do.
Supervise and coordinate employee activities
Ensure customer needs are met
Maintain a positive atmosphere
Generate a friendly atmosphere
Encourage employees to greet customers
and efficient service
Set a good example for customer service
efficient and friendly customer service
Treat customers as the most important people
Smile and greet customers
Learn customers’ names
Address customers by name
Assist customers by escorting them to products
Secure products that are out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer the telephone promptly
helpful service to callers
Perpetuate the fundamental values of Hy-Vee culture
Demonstrate integrity
Demonstrate sincerity
and high levels of ethics
Prove the best products
Help the company improve and grow
Oversee proper training
Handle employee issues
Coordinate disciplinary procedures
Assist management in determining pricing
Determine location of ad displays
Determine location of promotional displays
Ensure product quality meets demands
Ensure product quantities meet demands
Ensure store standards for customer service are met
Ensure store standards for employee relations are met
Ensure store standards for departmental profitability are met
Ensure compliance with store accounting procedures
Report potential problems
Oversee building maintenance
Oversee ground maintenance
Oversee store sanitation
Oversee store cleanliness
Use and understand store hardware
Use and understand store software
Assist in forecasting labor schedule
Review store labor schedule
Evaluate employee performance
Recommend personnel actions
Train safety procedures
Enforce safety procedures
Provide a safe work environment
Provide a healthy work environment
Fill out customer accident forms
Work safely to prevent injuries
Fill out first report of injury
Assign duties according to restrictions
Direct ordering of merchandise
Coordinate employee compliance with policy
Coordinate employee compliance with law
Coordinate employee compliance with security procedures
Coordinate employee compliance with sales procedures
Coordinate employee compliance with record keeping procedures
Assist with replenishing shelf product
Confer with employees to solve problems
Solve problems affecting job duties
Solve problems affecting productivity
Solve problems affecting policies
Solve problems affecting procedures
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Work expected number of hours
Determine motivational needs of employees
Provide appropriate environment for motivation
Recruit job applicants
Interview job applicants
Coordinate orientations
Stay current with market trends
Stay current with market information
Stay current with competition information
Stay current with new products
Stay current with new equipment
Stay current with merchandising techniques
Provide continuous education for employees
Educate employees on new policies
Educate employees on updated policies
Educate employees on new procedures
Educate employees on updated procedures
Educate employees on new job duties
Educate employees on updated job duties
Recommend merchandise additions
Recommend merchandise deletions
Recommend shelf allocation of merchandise
Pursue retail educational opportunities
Pursue continuing education
Assist in all areas of the store
Work with department heads regarding schedules
Work with department heads regarding labor issues
Work with department heads regarding product purchasing
Work with department heads regarding merchandising
Meet specific department goals
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Perform other job-related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork; Works with department heads; Works with designated personnel
Communication Scope
Telephone service
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home **Department:** General **FLSA** : Exempt ** _General Function_** : Supervises and coordinates the activities of employees. Ensures that customer’s needs are met. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager Positions that Report to you: All positions except those listed above or designated by the Store Director ** _Primary Duties and Responsibilities_** : * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Answers
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