Hy-Vee
AssistantManagerofEcommerce
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Manager of Ecommerce at Hy-Vee. Skills: E-commerce fulfillment, Customer satisfaction, Operational efficiency. Oversee planning for fulfillment. Oversee implementation for fulfillment”
What You'll Achieve.
Enhance shopping experience; Ensure prompt, on-time fulfillment; Provide highest quality products
Industry & Context.
Identify problems; Develop solutions; Execute solutions
Sedentary work, Lifting up to 10 pounds, Standing or walking, Stooping, Kneeling, Reaching, Handling, Grasping, Feeling, Talking, Hearing, Repetitive motions, Compose technical data, Evaluate technical data, Advise people, Interview people, Guide people, Provide direction, Constant pressure, Handle multiple projects
What They're Looking For.
Must Have
Skilled in computer, Skilled in internet
Nice to Have
High School Diploma or equivalent preferred
What You'll Do.
Oversee planning for fulfillment
Oversee implementation for fulfillment
Oversee staffing for fulfillment
Oversee tracking for fulfillment
Oversee delivery experience
Provide prompt customer service
Greet customers in a friendly manner
Learn customers’ names
Answer telephone and emails promptly
Promote Perks+ memberships
Promote Ecommerce services
Ensure smooth operation of order fulfillment
Find efficiencies in store
Find areas of improvement
Review orders for accuracy
Assess order cancellations
Ensure Customer Care emails are handled
Ensure survey complaints are handled
Ensure customer issues are handled
Ensure third-party complaints are handled
Ensure customers are satisfied
Address customer service issues
Monitor incoming online orders
Ensure prompt fulfillment
Request additional help
Adhere to food safety guidelines
Ensure products are kept at proper temperature
Maintain communication with E-commerce Supervisor
Maintain relationship with E-commerce Supervisor
Maintain communication with department supervisors
Maintain relationship with department supervisors
Ensure payments are tendered properly
Ensure products are available for online sale
Send in local items for images
Send in local items for content
Provide education to employees
Adhere to company policies
Adhere to store guidelines
Coordinate store deliveries
Manage resources for deliveries
Manage labor standards
Ensure communication on substitutions
Ensure communication on order edits
Answer Red Line calls for Aisles Online
Handle Red Line inquiries for Aisles Online
Oversee product location policy adherence
Ensure audit processes are in place
Ensure training is in place for orders
Ensure process for communication with Fulfillment Centers
Answer Red Line calls for Food Service
Handle Red Line inquiries for Food Service
Ensure appropriate menu items are available
Monitor canceled food service orders
Ensure Deliverect tablet is verified
Establish processes for food service orders
Provide training for food service orders
Complete random audits for food service orders
Train users on MTO system
Ensure orders are prepared as requested
Monitor made to order items
Ensure accurate product procurement
Ensure accurate product creation
Ensure on-time fulfillment of MTO
Understand TPM availability
Ensure Checkout attendants are trained
Maintain delivery service quality
Train individuals on TPM portals
Ensure TPM tablet(s) are verified
How You'll Work.
Team & Collaboration
Cross-functional teams; Department supervisors; E-commerce Supervisor
Communication Scope
Verbal communication; Written communication
Process & Methodology
Resource management, Scheduling
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** Job Title: Assistant Manager, E-commerce Department: General FLSA: Non-Exempt _General Function_: The Assistant Manager, E-commerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s E-commerce orders including pickup and delivery experience for all departments. E-commerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace. _Core Competencies_ * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism _Reporting Relations:_ Accountable and Reports to: District Store Director and Store Manager Positions that Report to you: Aisles Online Manager (dual reporting for other departments filling eCommerce orders) _Primary Duties and Responsibilities_: **Universal** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include): * escorting them to the products they’re looking for * securing products that are out of reach loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience * Answers the telephone and emails promptly and provides friendly, helpful serv
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