Hy-Vee
AssistantManagerofE-Commerce
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant Manager of E-Commerce at Hy-Vee. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s E-commerce orders including pickup and delivery experience for all departments. Ensures smooth operation of all departments order fulfillment processes”
What You'll Achieve.
Results oriented; Ensures customers are satisfied with their experience; Ensures prompt, on-time fulfillment
Industry & Context.
Ability to identify problems, develop and execute solutions
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions, Constant pressure to meet deadlines and handle multiple projects in a day, This is a fast-paced work environment, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
skilled in the computer as well as the internet
What You'll Do.
oversees the planning
and tracking for the fulfillment and delivery of the store’s E-commerce orders including pickup and delivery experience for all departments
Ensures smooth operation of all departments order fulfillment processes
Works to find efficiencies in store and areas of improvement
Reviews orders for accuracy
Assesses out of stocks and order cancellations
Ensures Customer Care emails
and other customer issues
including third-party complaints are appropriately handled
Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues
Continually monitors incoming online orders to ensure prompt
Requests additional help from other areas of the store as needed
Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible
Ensures all payments are tenders for properly rang up in POS for both first party and third-party orders
Ensures products are available for online sale
Sends in local items for images and content so they can be available for online sales
Provides education to existing employees regarding new policies and procedures
Adheres to company policies and individual store guidelines
Coordinates all store deliveries by appropriate planning
and resource management
Responsible for labor standards and scheduling based on unit-based scheduling and projected orders
Ensures communication with customer on substitutions and order modification edits
Ensures Red Line calls and inquiries for Aisles Online are being answered and handled appropriately
Responsible for oversite and policy adherence for product location
Ensures proper audit processes and training is in place for orders shopped by third-party services
Ensures process is in place for communication between store and Ecommerce Fulfillment Centers where necessary
Ensures Red Line calls and inquiries for Food Service are answered and handled appropriately
Ensures appropriate menu items are available and monitors canceled food service orders
Establishes processes
and completes random audits to make sure food service orders are freshly prepared
using the correct packaging
and meeting our quality standards
Manages and trains users on the MTO system and ensures orders are prepared as requested
Monitors incoming orders with made to order items to ensure accurate product procurement
product creation and on-time fulfillment
Ensures all Checkout attendants are trained to handheld TPM orders appropriately
Responsible for maintaining delivery service quality through educating and blocking drivers as needed
Responsible to training required induvial on TPM portals
Ensures process is in place to verify TPM tablet(s) is plugged in
and logged in each morning in necessary departments
Assists in training new employees
Supports Aisles online manager for employee scheduling
How You'll Work.
Team & Collaboration
Maintains communication and relationship with eCommerce Supervisor and other department supervisors; Partnerships
Communication Scope
Good verbal and written communication skills
Process & Methodology
planning, scheduling, resource management
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** Job Title: Assistant Manager, E-commerce Department: General FLSA: Exempt _General Function_: The Assistant Manager, E-commerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s E-commerce orders including pickup and delivery experience for all departments. E-commerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace. _Core Competencies_ * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism _Reporting Relations:_ Accountable and Reports to: District Store Director and Store Manager Positions that Report to you: Aisles Online Manager (dual reporting for other departments filling E-commerce orders) _Primary Duties and Responsibilities_: **Universal** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include): * escorting them to the products they’re looking for * securing products that are out of reach loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience * Answers the telephone and emails promptly and provides friendly, helpful service
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