AssistantManager/Manager,DonorExcellence

**[What the role is]** We are seeking an Assistant Manager/ Manager to lead the administrative and operational functions of the Donor Excellence team **[What you will be working on]** **Team Leadership** • Lead and develop administrative and operational staff • Manage workload distribution and drive continuous improvement • Coach team members and manage performance **Operations Management** • Oversee donor management systems and database integrity • Manage compliance processes and permit applications • Lead funding allocation and budget tracking • Develop standard operating procedures **Stakeholder Relations** • Handle complex donor enquiries and relationship management • Coordinate meetings and prepare strategic documentation • Represent team in cross-functional initiatives **Project & Event Oversight** • Manage event planning, procurement, and logistics • Oversee vendor relationships and contract negotiations • Lead process improvement projects **Data & Reporting** • Analyse operational metrics and prepare management reports • Implement monitoring systems and quality assurance • Drive data-driven decision making **[What we are looking for]** **Education & Experience** • Bachelor's degree preferred • 5-7 years operations/administration experience • 2-3 years management experience • Non-profit or government experience preferred **Key Skills** • Team leadership and staff development • Budget management and project coordination • Advanced Microsoft Office and database skills • Strong communication and analytical abilities • Discretion with confidential information