Guidehouse
FinServ
AssistantManager-EDD
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Manager - EDD at Guidehouse. Skills: AML, KYC, EDD operations, regulatory compliance, risk management, team leadership. Oversee end‑end AML, KYC, and EDD operations across onboarding, periodic reviews, refreshes, and trigger‑based reviews.. Ensure delivery against agreed SLAs, productivity targets, and quality benchmarks.”
What You'll Achieve.
Ensure delivery against agreed SLAs, productivity targets, and quality benchmarks.; Monitor quality trends, key risk indicators (KRIs), and error drive root‑cause analysis and corrective actions.; Track, analyze, and present operational KPIs and management dashboards to senior leadership.
Industry & Context.
root-cause analysis; corrective actions; escalation decisions
Travel Required: None, Clearance Required: None
What They're Looking For.
Must Have
7–10 years of experience in AML, KYC, and/or EDD operations, 3+ years in a supervisory or managerial role, Experience managing operations for global banks, financial institutions, or fintech clients
Nice to Have
AML certification such as CAMS or equivalent AML certification
What You'll Do.
and EDD operations across onboarding
and trigger‑based reviews.
Ensure delivery against agreed SLAs
and quality benchmarks.
Act as an escalation point for complex
or sensitive cases (e. g.
sanctions/adverse media exposure).
Support volume planning
and workload balancing across teams.
Monitor quality trends
key risk indicators (KRIs)
and error drive root‑cause analysis and corrective actions.
Ensure compliance with regulatory expectations
and internal AML/CFT frameworks.
Lead responses for internal audits
including evidence collation and issue remediation.
Review and sign off on high‑risk EDD cases as per delegation of authority.
Manage Team Leads and/or senior provide guidance on case handling
Drive performance management through goal setting
and development planning.
Identify training needs and support structured upskilling on AML regulations
and client‑specific requirements.
Foster a culture of risk awareness
and continuous improvement.
Serve as a key operational contact for clients and internal stakeholders.
Participate in governance forums such as WBRs
and operational review calls.
data‑driven insights on performance
Support onboarding of new clients
and scope expansions.
Drive process standardization
and best‑practice implementation across teams.
Identify automation opportunities and support digitization or tool enhancements.
and present operational KPIs and management dashboards to senior leadership.
Support change initiatives related to policy updates
or client‑driven enhancements.
How You'll Work.
Team & Collaboration
Manage Team Leads and/or senior provide guidance on case handling, escalation decisions, and prioritization.; Serve as a key operational contact for clients and internal stakeholders.; Participate in governance forums such as WBRs, MBRs, and operational review calls.; Support onboarding of new clients, process transitions, and scope expansions.; Support change initiatives related to policy updates, regulatory changes, or client‑driven enhancements.
Communication Scope
stakeholder communication skills; Provide clear, data‑driven insights on performance, quality, and risk trends.
Process & Methodology
volume planning, capacity management, workload balancing, process standardization, SOP enhancements, best-practice implementation, change initiatives support
Full Job Description
**_Job Family_ :** GIC Process (India) **_Travel Required_ :** None ** _Clearance Required_ :** None **What You Will Do** : * Oversee end‑to‑end AML, KYC, and EDD operations across onboarding, periodic reviews, refreshes, and trigger‑based reviews. * Ensure delivery against agreed SLAs, productivity targets, and quality benchmarks. * Act as an escalation point for complex, high‑risk, or sensitive cases (e.g., PEPs, UBO complexity, sanctions/adverse media exposure). * Support volume planning, capacity management, and workload balancing across teams. * Monitor quality trends, key risk indicators (KRIs), and error themes; drive root‑cause analysis and corrective actions. * Ensure compliance with regulatory expectations, client policies, and internal AML/CFT frameworks. * Lead responses for internal audits, client audits, and regulatory exams, including evidence collation and issue remediation. * Review and sign off on high‑risk EDD cases as per delegation of authority. * Manage Team Leads and/or senior analysts; provide guidance on case handling, escalation decisions, and prioritization. * Drive performance management through goal setting, feedback, coaching, and development planning. * Identify training needs and support structured upskilling on AML regulations, typologies, and client‑specific requirements. * Foster a strong culture of risk awareness, accountability, and continuous improvement. * Serve as a key operational contact for clients and internal stakeholders. * Participate in governance forums such as WBRs, MBRs, and operational review calls. * Provide clear, data‑driven insights on performance, quality, and risk trends. * Support onboarding of new clients, process transitions, and scope expansions. * Drive process standardization, SOP enhancements, and best‑practice implementation across teams. * Identify automation opportunities and support digitization or tool enhancements. * Track, analyze, and present operational KPIs and management dashboards to senior
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