JLL
AssistantManager-Cafe
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optimal for Manager candidates.
“Assistant Manager - Cafe at JLL. Skills: Client relationship management, Service delivery. Manage daily food and beverage operations. Ensure services meet JLL quality standards”
Industry & Context.
Problem-solving skills; Resolve issues diplomatically and efficiently
What They're Looking For.
Must Have
Bachelor's degree in hospitality management, culinary arts, business administration, or related field, or equivalent experience, 6-7 years of progressive experience in food and beverage operations, preferably in corporate dining, contract food service, or facility management environments, Proven track record of client relationship management and service delivery excellence, Understanding of hospitality service standards in professional workplace environments
Nice to Have
Experience working within corporate account management or facility management structures, Familiarity with integrated facility service in client account environments, Flexibility and adaptability to respond to changing client priorities and business demands, Problem-solving skills with ability to resolve issues diplomatically and efficiently
What You'll Do.
Manage daily food and beverage operations
Ensure services meet JLL quality standards
Adapt to client preferences
Oversee service hours
Align operations with client occupancy patterns and business
Serve as primary on-site JLL contact for food
Build relationships with client stakeholders
Gather feedback and understand evolving needs
Proactively address concerns
Represent JLL professionally
Supervise JLL food service staff
and performance of team members
Ensure consistent service delivery
Coordinate with JLL's HR and recruitment teams
Implement and monitor service standards
Conduct regular quality checks
Address service gaps immediately
Implement corrective actions
Track customer satisfaction
Adjust operations accordingly
Manage catering requests for client meetings
Coordinate with client event planners and administrative teams
Understand requirements
and setup specifications
Ensure timely execution of catering services
Operate within JLL's budget parameters
Monitor daily revenue
Maintain profitability targets
Identify cost-saving opportunities
Provide regular financial reporting to JLL account leadership
Manage client billing processes
Reconcile charges as required
Ensure strict compliance with food safety regulations
Maintain all required certifications
and inspection documentation
Implement JLL's health and safety protocols
Conduct regular safety training with staff
Maintain incident reporting procedures
Coordinate with approved JLL and client vendors
Manage inventory levels
ensuring adequate stock
Negotiate pricing within approved frameworks
Process invoices efficiently
Ensure all vendors meet quality
Stay current with food service trends
Propose menu enhancements
and operational efficiencies
Implement wellness-focused options
Accommodate diverse dietary preferences
Contribute to JLL's knowledge sharing
How You'll Work.
Team & Collaboration
Client workplace experience teams; Client facilities teams; Client administrative teams; JLL leadership; JLL HR teams; JLL recruitment teams; Client event planners; JLL and client vendors
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Assistant Food & Beverage Manager – Job Description** **Position Overview** The Assistant Food & Beverage Manager is a JLL employee assigned to support food and beverage operations at a dedicated corporate client account. This role works on-site at the client's facilities, reporting to JLL management while delivering seamless hospitality services that align with both JLL standards and the client's corporate culture and expectations. The position bridges JLL's integrated facility management expertise with client-specific dining and catering needs. **** **Reporting Structure** Reports to the Food & Beverage Manager or Account Manager within JLL's corporate client services team. Serves as JLL's representative on-site while collaborating closely with the client's workplace experience, facilities, and administrative teams. Maintains regular communication with JLL leadership regarding operational performance, client satisfaction, and service delivery metrics. **** **Key Responsibilities** **On-Site Operations Management** Manages daily food and beverage operations at the client's location including corporate cafeterias, coffee bars, executive dining facilities, and meeting catering services. Ensures all services meet JLL quality standards while adapting to client preferences, corporate policies, and workplace culture. Oversees service hours, menu offerings, and staffing levels to align with client occupancy patter
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