Iron Mountain
AssistantManager-BusinessProcessOperations
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“Assistant Manager- Business Process Operations at Iron Mountain. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Manage large-scale customer accounts. Manage complex digitization operations”
What You'll Achieve.
Ensure that all project deliverables meet strict quality standards and timelines; reduce manual intervention through automation; attaining monthly, quarterly, and annual goals and budgets; Gross Profit (GP) optimization
What They're Looking For.
Must Have
10 + years of trade experience managing large teams (50–100 people), deep understanding of scanning, deep understanding of metadata, deep understanding of Document Management Systems (DMS), deep understanding of Time and Motion Studies (TMS), Strong technical knowledge of production scanners, Strong technical knowledge of server handling, high proficiency in Google Workspace (Sheets, Docs, Presentations), high proficiency in Management Information System (MIS) reporting via Google Data Studio, Proven ability to handle large-scale judiciary projects, Graduate degree required
Nice to Have
Master of Business Administration in Operations preferred
What You'll Do.
Manage large-scale customer accounts
Manage complex digitization operations
Serve as a critical bridge between Key Account Managers and Ground Delivery Team
Ensure project deliverables meet quality standards and timelines
Optimize workflows and productivity
Drive Operational Strategy & Innovation
Plan optimized project methodologies
Adhere to Standard Operating Procedures (SOPs)
Perform Proof of Concept (POC) testing
Integrate advanced technology to reduce manual intervention through automation
Lead High-Scale Delivery
Supervise KRAs of reporting team and ground staff
Oversee large-scale judiciary projects
Oversee digitization workflows
Support Financial & Vertical Goals
Assist vertical leads in attaining goals and budgets
Contribute to Annual Operating Plan (AOP) and Gross Profit (GP) optimization
How You'll Work.
Team & Collaboration
Serve as a critical bridge between Key Account Managers and the Ground Delivery Team; Supervise the Key Result Areas (KRAs) of a reporting team and ground staff (typically 50–100 members); Assist vertical leads in attaining monthly, quarterly, and annual goals and budgets
Process & Methodology
process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Plan optimized project methodologies, Perform Proof of Concept (POC) testing, Lead High-Scale Delivery, Oversee large-scale judiciary projects, Oversee digitization workflows, Support Financial & Vertical Goals, Contribute to Annual Operating Plan (AOP) and Gross Profit (GP) optimization
Full Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a **target-oriented and self-motivated** **Assistant Manager -****Business Process Operations** to join our **Digital Solutions** team in the **Northern India Region**. In this role, you will be responsible for managing large-scale customer accounts and complex digitization operations at both customer sites and Iron Mountain facilities. You will serve as a critical bridge between Key Account Managers and the Ground Delivery Team, ensuring that all project deliverables meet strict quality standards and timelines through optimized workflows and smart productivity. ## What You’ll Do In this role, you will: * **Drive Operational Strategy & Innovation:** Plan optimized project methodologies adhering to Standard Operating Procedures (SOPs), perform Proof of Concept (POC) testing, and integrate advanced technology to reduce manual intervention through automation * **Lead High-Scale Delivery:** Supervise the Key Result Areas (KRAs) of a reporting team and ground staff (typically 50–100 members), specifically overseeing large-scale judiciary p
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