Lush Handmade Cosmetics
AssistantManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Manager at Lush Handmade Cosmetics. Skills: Sales, Supervision, Customer Service, Operational Excellence, Staff Development. Support the Shop Manager as needed in all business areas. Pick up Manager duties as required to support a customer experience, staff experience, shop operational excellence, and exceeding sales goals”
What You'll Achieve.
exceeding sales goals
Industry & Context.
analytical; critical thinking; troubleshooting
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
What They're Looking For.
Must Have
1-3 years managing or supervising in a retail environment, Excellent listening and communication skills, Excellent analytical, critical thinking and troubleshooting skills, Excellent organization and time management skills, customer service, supervisory and sales skills, Knowledge and interest in skincare, natural beauty and ethical business, Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Nice to Have
Experience with consultation-based customer service models, Ability to develop and train staff through positive coaching and feedback, Basic HR skills in hiring, scheduling, training, and performance management, Experience in cross cultural collaboration and DEIB or social justice training, Fluency in Spanish, French or other languages
What You'll Do.
Support the Shop Manager as needed in all business areas
Pick up Manager duties as required to support a customer experience
shop operational excellence
and exceeding sales goals
Sales and supporting the growth of your team through coaching and leading by example
Engage your team at every level of your business to ensure they are inspired
motivated and building peer and customer relationships and are connected to the brand values
Support the staffing of your shop with top-performing staff by working actively within your markets to network
hire and succession plan
Collaborate with your Manager on creating and executing plans that improve staff engagement
Inclusion and Belonging practices
Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing
health and safety and daily communication
Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products
in the right amounts are in the store at the right times within your allocated budget
Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy
How You'll Work.
Team & Collaboration
Collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices; Support your manager to keep your shop complaint and ensure your staff are practicing company standards; Support the training of your inventory team; Identify and support the development of your team
Communication Scope
listening; communication
Full Job Description
Position: Assistant Manager Hours: 40 Weekly Interview Plan Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Assistant Manager As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals. Responsibilities: Sales and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your Manager on creating and executing
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