Lush Handmade Cosmetics
AssistantManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Manager at Lush Handmade Cosmetics. Skills: Sales, Team leadership, Customer experience, Operational excellence. Support sales growth. Coach team members”
What You'll Achieve.
Exceed sales goals
Industry & Context.
Analytical skills; Critical thinking skills; Troubleshooting skills
What They're Looking For.
Must Have
1-3 years managing retail, Excellent listening skills, Excellent communication skills, Excellent analytical skills, Excellent critical thinking skills, Excellent troubleshooting skills, Excellent organization skills, Excellent time management skills, Customer service skills, Supervisory skills, Sales skills
Nice to Have
Experience with consultation-based customer service, Ability to develop staff, Ability to train staff, Proficient in excel, Proficient in Microsoft suite, Adaptable to other systems, Basic HR skills, Experience in cross cultural collaboration, DEIB training, Social justice training, Fluency in Spanish, Fluency in French, Fluency in other languages
What You'll Do.
Motivate team members
Build peer relationships
Build customer relationships
Connect to brand values
Support shop staffing
Network within markets
Recruit top-performing staff
Hire top-performing staff
Create staff engagement plans
Execute staff engagement plans
Improve staff retention
Improve staff performance
Implement DEIB practices
Ensure shop compliance
Ensure staff practice standards
Manage opening procedures
Manage closing procedures
Maintain product integrity
Maintain respectful workplace
Maintain health and safety
Facilitate daily communication
Abide by fresh standards
Abide by rotation rules
Ensure product availability
Identify team development needs
Maintain clean work environment
Maintain beautiful work environment
Follow merchandising standards
Follow design standards
Provide consistent customer experience
Ensure adequate staff scheduling
Schedule staff with right skills
Schedule staff at peak times
Ensure staff wellbeing
Ensure payroll accuracy
How You'll Work.
Team & Collaboration
Work with Manager; Cross cultural collaboration
Communication Scope
Listening skills; Communication skills
Full Job Description
Position: Assistant Manager Hours: 40 Weekly Interview Plan Ever wondered what it’s like behind the bubbles? #lushcareers Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. We Offer: A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products to keep you smelling and feeling fresh An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Assistant Manager As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals. Responsibilities: Sales and supporting the growth of your team through coaching and leading by example. Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan. Staff Development: collaborate with your M
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