Kith
AssistantManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Manager at Kith. Skills: Customer experience, Sales team success, Driving customer satisfaction, Elevating customer experience. Creating, maintaining and supporting a best-in-class customer experience. Ensuring sales team is set up for success”
What You'll Achieve.
Creating, supports, and maintains a top performing sales team; Continuously monitors the customer experience for areas of opportunity and overall improvement; Executes initiatives designed to improve the customer experience and drive customer satisfaction; Achieve performance goals
Industry & Context.
Ability to stand and walk for prolonged periods of time, Ability to lift and move 25lbs, Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools
What They're Looking For.
Must Have
2-3 years of leadership experience in a customer-facing role, 3+ years of retail/apparel operations experience, 2+ years leading a team of Supervisors, Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays, Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require
Nice to Have
Experience in a commission-based environment is a plus
What You'll Do.
maintaining and supporting a best-in-class customer experience
Ensuring sales team is set up for success
Overseeing a sales team
Executing initiatives to drive customer satisfaction
Providing product knowledge
Completing transactions at the register
Establishing individual and team goals
Elevating the customer’s experience and overall satisfaction
Addressing customer issues
Supporting all functionalities of the business
Maintaining systemic processes
Supporting communication with HQ business partners
Providing feedback on individual and team performance
Delivering Product Knowledge or Brand Education
Acting as a liaison between store and HQ
Meeting brand & company standards
Maintaining a working knowledge of all aspects of the business
Achieving performance goals
Executing standard operating procedures
Ensuring work tasks are completed efficiently
Overseeing and completing opening & closing procedures
Guiding work activities
Completing store administrative responsibilities
Housekeeping responsibilities
How You'll Work.
Team & Collaboration
Working under the direction of their General Manager; Overseeing a sales team that consists of Sales Supervisors and Associates; Leveraging their Sales Supervisors and Client Advisors; Elevating any matters to the General Manager and/or HQ business partners; Supporting communication with HQ business partners; Acting as a liaison between their store and HQ, in the absence of the General Manager; Working collaboratively with all members of the management team; Assisting the management team to achieve performance goals; Supporting the store’s management team
Communication Scope
Thorough communication
Process & Methodology
Managing multiple projects at once
Full Job Description
****ABOUT THE ROLE**** ****Location:**** Malibu store ****Status:**** Full Time ****Compensation:**** $60,000-$75,000/yr ****Position Summary:** ** The Assistant Manager is primarily responsible for creating, maintaining and supporting a best-in-class customer experience in their store. Working under the direction of their General Manager, the Assistant Manager will ensure their sales team is set up for success. Overseeing a sales team that consists of Sales Supervisors and Associates, the AM will consistently look to execute initiatives that are designed to drive customer satisfaction. From providing product knowledge, to completing transactions at the register, the Assistant Manager can step in to support their team throughout the customer experience. Following the guidance and direction of the General Manager, the AM helps establish individual and team goals for the sales team. Leveraging their Sales Supervisors and Client Advisors, the Assistant Manager works to continuously elevate the customer’s experience and overall satisfaction. The AM will efficiently address any customer issues and elevate any matters to the General Manager and/or HQ business partners, when appropriate. The Assistant Manager can provide support across all functionalities of the business, as assigned by the General Manager or as the business requires. ****RESPONSIBILITIES**** ****Primary Responsibilities:**** * Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience. * Continuously monitors the customer experience for areas of opportunity and overall improvement. * Assists in maintaining systemic processes as assigned by their General Manager or as the business’ needs require. * Executes initiatives designed to improve the customer experience and drive customer satisfaction. * Supports any communication with HQ business partners, as assigned by the General Manager. * Provides feedback on individual and team performance to the General Man
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