GLIDE
Ambassadors
AssistantManager,Ambassadors
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Manager, Ambassadors at GLIDE. Skills: Field operations, Supervision, Community engagement. Support Field Manager and Director. Execute daily field operations”
Industry & Context.
Problem-solving; Conflict resolution; Situational awareness
Flexibility to work varying shifts, Work evenings, Work weekends, Work holidays, Outdoor activities, Cover five to seven miles per day, Bend, Lift up to 50 lbs, Sustain standing positions, Sustain walking positions, Maneuver carts, Set up mobile outreach stations, Set up tables, Set up canopies, Exposure to sunlight, Exposure to dust, Exposure to varying temperatures, Exposure to changing environmental conditions, Respond to rapidly changing situations, Maintain calm demeanor, Maintain de-escalatory demeanor, Maintain service-oriented demeanor, Stamina, Resilience, Walk long distances, Stand for extended periods, 90-95% of work time on feet
What They're Looking For.
Must Have
Valid California Class C driver's license, Satisfactory driving record
Nice to Have
Prior experience in community outreach, Prior experience in homelessness services, Prior experience in behavioral health, Prior experience in public safety, Prior experience in street outreach, Prior experience in social services, Prior experience as a lead, Prior experience as a supervisor, Prior experience as a senior outreach worker, Prior experience as a shift lead, Prior experience as a coordinator, Knowledge of the Tenderloin neighborhood, Knowledge of local resources, Knowledge of service providers, Knowledge of community dynamics, Proficiency with smartphones, Proficiency with tablets, Proficiency with Microsoft Office, Proficiency with case management systems, Proficiency with reporting systems, Adaptability with smartphones, Adaptability with tablets, Adaptability with Microsoft Office, Adaptability with case management systems, Adaptability with reporting systems, Current CPR certification, Current First Aid certification, Current Narcan certification, Current De-Escalation certification, Willingness to obtain certifications
What You'll Do.
Support Field Manager and Director
Execute daily field operations
Identify and document neighborhood conditions
Identify and document service demands
Identify and document operational needs
Serve as supervisor and operational point of contact
Provide day-to-day supervision
Provide guidance to Community Ambassadors
Provide mentoring to Community Ambassadors
Provide field support to Community Ambassadors
Reinforce adherence to SOPs
Reinforce adherence to outreach standards
Reinforce adherence to safety protocols
Reinforce adherence to professionalism expectations
Reinforce adherence to service delivery requirements
Coach staff in real-time
Problem-solve in real-time
Keep accurate attendance records
Keep accurate deployment records
Keep accurate service data
Maintain accurate records
Maintain accurate reports
Maintain accurate schedules
Maintain accurate operational documentation
Train staff in service delivery
Train staff in engagement
Train staff in case management
Train staff in data collection
Engage residents with empathy
Engage residents with professionalism
Engage residents with service-oriented mindset
Engage businesses with empathy
Engage businesses with professionalism
Engage businesses with service-oriented mindset
Engage community stakeholders with empathy
Engage community stakeholders with professionalism
Engage community stakeholders with service-oriented mindset
Conduct case management activities
Model case management activities
Connect individuals to shelter
Connect individuals to food resources
Connect individuals to medical care
Connect individuals to behavioral health services
Connect individuals to substance use treatment
Connect individuals to case management
Connect individuals to community supports
Drive mobile outreach vehicles
Manage supplies usage
Manage stocking procedures
Manage check-in procedures
Manage check-out procedures
Participate in outreach events
Participate in neighborhood activations
Participate in stakeholder meetings
Participate in community engagement support
Support mobile van routes
Support activation efforts
Support supply management
Support equipment tracking
Support operational readiness
Provide ongoing supervisory feedback
Provide field observations
Provide performance coaching
Reinforce accountability
Reinforce professionalism
Reinforce operational consistency
Reinforce adherence to program expectations
Document performance concerns
Communicate performance concerns
Document operational challenges
Communicate operational challenges
Document employee development opportunities
Communicate employee development opportunities
Support progressive accountability efforts
Provide consistent coaching
Provide corrective guidance
Provide follow-up conversations
Reinforce program standards compliance
Reinforce SOP compliance
Assist leadership with employee evaluations
Assist leadership with performance reviews
Assist leadership with documentation
Assist leadership with development planning
Provide operational insight
Provide field-based observations
Provide recommendations regarding employee performance
Provide recommendations regarding employee strengths
Provide recommendations regarding employee growth areas
Provide recommendations regarding employee training needs
Assist with quality assurance efforts
Monitor field activity
Monitor neighborhood conditions
Identify operational concerns
Identify emerging community issues
Communicate observations to leadership
Assist with onboarding training
Assist with reinforcement of training
Coordinate with city agencies
Coordinate with law enforcement
Coordinate with nonprofit partners
Coordinate with businesses
Coordinate with residents
Coordinate with GLIDE departments
Support field operations
Support community engagement efforts
Participate in regular meetings
Participate in trainings
Participate in organizational development activities
How You'll Work.
Team & Collaboration
Cross-functional teams; Community partners; City agencies; Law enforcement; Nonprofit partners; Businesses; Residents; SROs; GLIDE departments
Communication Scope
Written communication; Verbal communication; Interpersonal skills
Full Job Description
## Description About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary: As an Assistant Manager for Cecil Williams Ambassador Program, you serve as the day-to-day operational field leader for an assigned shift, supporting the execution of outreach operations throughout the Tenderloin neighborhood of San Francisco. The Assistant Manager works under the direction of the Field Manager to supervise field operations for an entire shift. This role helps translate the Field Manager’s strategic priorities and deployment plans into consistent daily and weekly operations. The Assistant Manager helps ensure that outreach services, operational standards, data collection, and safety protocols are implemented consistently across all staff, zones, and shifts. We currently have 2 vacancies open for this role. ## Essential Duties and Responsibilities Support the Field Manager and Director in fulfilling the mission, vision, operational goals, and contractual requirements; execute daily field operations based on written strategic priorities, SOPs, and KPIs; identify and document emerging neighborhood conditions, service demands, and operational needs. Serve as supervisor and operational point of contact for am or pm shift. Provide day-to-day supervision, guidance, mentoring, and field support to Community Ambassadors. Reinforce adherence to SOPs,
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