First Student

AssistantLocationManager

$90–90k Madison, Wisconsin, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Assistant Location Manager at First Student. Skills: supervising daily operations, monitoring performance, identifying safety issues, resolving conflicts. Assist the Location Manager in supervising daily operations. Monitor performance and identify safety issues”

What You'll Achieve.

Ensures the safe and timely transportation of passengers; Customer retention; Improved operational efficiencies; Maximizes all charter revenue; Supports local commercial growth opportunities

Industry & Context.

Problems you'll solve

Resolving conflicts; Resolves concerns with employees, local school officials, parents, and the community; Identifies and escalates priority issues

Eligibility Requirements

Work extended hours regularly, including weekends, Possess working vehicle to travel within service area as needed

What They're Looking For.

Must Have

High school diploma or equivalent, 3-5 years experience in transportation, 2-3 years supervisory experience, Computer literacy skills with Microsoft Word, Excel, and Outlook, Ability to effectively prioritize tasks and manage time effectively, Work extended hours regularly, including weekends, Possess working vehicle to travel within service area as needed

Nice to Have

Familiar with basic vehicle mechanic processes and maintenance

What You'll Do.

Assist the Location Manager in supervising daily operations

Monitor performance and identify safety issues

Resolve conflicts and foster positive relationships

Support customer contract compliance and management

Respond to customer inquiries and resolve concerns

Manage location budget and assist with development

Prepare and participate in staff development plans

Ensure compliance with policies and procedures

Manage injury and collision claims

Ensure compliance to all security policies

Maintain company assets and facilities

Set accurate scheduled hours for routes

Minimize route drive times and mileage

Manage resource needs

Administer and execute collective bargaining agreements

Promote new company initiatives

How You'll Work.

Team & Collaboration

Foster and maintain positive relationships within and outside of the Location; Builds positive relationships with customer, employees, local school officials, parents and the community; Communicates with customer by telephone, electronically or in regular face-to-face meetings; Builds and maintains a positive Location team through effective recruiting, on-boarding, training, coaching, team building and succession planning; Partners with Corporate Recruiting for strategies on driver shortages as needed; Maintains a proactive and productive relationship with local union officials

Communication Scope

Communicates with customer by telephone, electronically or in regular face-to-face meetings; Responds promptly to customer inquiries; Escalates issues or feedback from customer as needed

Process & Methodology

Prioritization of work assignments, Management of functional team resources

Full Job Description

At First Student, our Assistant Location Managers are a constant reflection of our company’s commitment to safety and customer service. The Assistant Location Manager (ALM) is responsible for assisting the Location Manager in supervising daily operations, monitoring performance, identifying safety issues, and resolving conflicts. **At First Student, we are proud to offer:** * Schedule: Monday through Friday, day shift between 6am-6pm * Salary: Up to $90,000/yr, based on experience plus a 10% year-end bonus based on location success * Tremendous Career Advancement Opportunities due to a strong presence across North America * Positive and rewarding work environment **Assistant Transportation Manager Responsibilities:** * Ensures the safe and timely transportation of passengers to and from their destinations. * Support the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Foster and maintain positive relationships within and outside of the Location. Provide prioritization of work assignments and management of functional team resources and their activities as needed or required. * Supports and/or oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management. Also, covers delivery of all contract-specific technologies and other requirements. Ensures delivery of training and other needs as per company, location, state and customer requirements. * Builds positive relationships with customer, employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline. * Communicates with customer by telephone, elec

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