SuperStaff
Outsourcing/Offshoring
AssistantHRManagerPeopleRelations&Development
“Assistant HR Manager - People Relations & Development at SuperStaff. Skills: Employee relations, People development, Organizational effectiveness, Training facilitation. Lead People Relations function. Manage employee concerns”
What You'll Achieve.
Measure effectiveness; Guide decision-making
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor's degree in Human Resources, Psychology, Behavioral Science, Business Administration, Education, or a related field, 4–6 years progressive HR experience, Exposure to employee relations, Exposure to organizational development, Exposure to training facilitation or learning programs, Experience in a BPO, shared services, or high-volume multi-site environment, Knowledge of employee relations practices, Knowledge of case handling, Knowledge of investigations, Knowledge of policy implementation, Knowledge of workplace conflict management, Experience in employee engagement, Experience in culture-building, Experience in leadership development, Experience in survey action planning, Experience in organizational interventions, Ability to facilitate workshops, Ability to conduct training sessions, Ability to engage participants, Ability to work with data, Ability to generate insights, Ability to translate findings into actionable interventions, High level of discretion, High level of maturity, Ability to manage sensitive and confidential matters
Nice to Have
People relations and case management, Organizational development and culture-building, Learning needs analysis and training delivery, Facilitation and presentation skills, Leadership development, Labor and policy compliance awareness, Conflict resolution and mediation, Data analysis and reporting, Project management and execution, Stakeholder management and influencing skills, Change management, Leadership coaching
What You'll Do.
Lead People Relations function
Manage employee concerns
Handle disciplinary processes
Conduct investigations
Handle employee relations issues
Partner with Operations
Improve employee climate
Minimize employee relations risk
Review and recommend updates to code of conduct
Review and recommend updates to employee handbook
Review and recommend updates to disciplinary guidelines
Review and recommend updates to HR policies
Track and analyze people relations trends
Recommend preventive actions
Provide coaching and guidance to line leaders
Support hearing facilitation
Support documentation review
Support notice preparation
Support case resolution recommendations
Lead design and implementation of people development programs
Manage employee engagement initiatives
Administer employee engagement surveys
Develop engagement action plans
Follow through on improvement opportunities
Identify organizational capability gaps
Recommend interventions
Drive performance culture
Align development initiatives with business priorities
Support organizational change efforts
Plan change communications
Enable managers for change
Support change adoption activities
Develop and monitor metrics
Develop and monitor dashboards
Develop and monitor program outcomes
Assess learning and development needs
Design training programs
Coordinate training programs
Facilitate training programs
Deliver training programs
Create training materials
Customize training materials
Create facilitator guides
Customize facilitator guides
Customize presentations
Create learning content
Customize learning content
Evaluate learning effectiveness
Recommend program enhancements
Supervise and guide team members
Build working relationships with Operations leaders
Build working relationships with support functions
Build working relationships with site leadership
Present findings to management
Present trends to management
Present recommendations to management
Ensure confidentiality
Ensure professionalism
Ensure sound judgment
How You'll Work.
Team & Collaboration
Partner with Operations; Partner with HR; Partner with business leaders; Work with stakeholders; Work with business leaders; Work with HR stakeholders; Work with Operations leaders; Work with support functions; Work with site leadership
Communication Scope
Facilitation; Presentation; Data-driven reporting
Process & Methodology
Project management, Execution
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