Four Seasons
Hospitality
AssistantGuestServicesManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Guest Services Manager at Four Seasons. Skills: Guest Services, leadership, problem solving. assist the Guest Services Manager with all aspects of the Guest Services department, including Door Attendants, Bell Attendants, Valet and Shuttle Drivers. assist in the leadership of the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards”
What You'll Achieve.
create and maintain the highest level of service consistent with Four Seasons Standards
Industry & Context.
acute ability to problem solve
Successful candidates must possess legal work authorization in the United States
What They're Looking For.
Must Have
Minimum 2 Years Luxury Experience in Resort required
Nice to Have
1-2 Years previous supervisory or leadership experience preferred, Prior experience in hotel/resort front desk, valet, or door is a plus
What You'll Do.
assist the Guest Services Manager with all aspects of the Guest Services department
including Door Attendants
Valet and Shuttle Drivers
assist in the leadership of the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards
Resolves guest concerns and interacts with the highest level of hospitality and professionalism
accommodating special requests whenever possible
Motivates Guest Services staff to execute service at the highest level
while delivering it in a manner that is authentic
trains and schedules the Guest Services staff
as well as conducts performance evaluations and corrective interviews as needed
Responds properly in any resort emergency or safety situation
How You'll Work.
Team & Collaboration
Works harmoniously with co-workers and supervisors
Communication Scope
communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. Four Seasons Resort O’ahu at Ko Olina is looking for an ****Assistant********Guest Services Manager**** who has a passion for excellence and the spirit of aloha. The ****Assistant********Guest Services Manager** **shall assist the Guest Services Manager with all aspects of the Guest Services department, including Door Attendants, Bell Attendants, Valet and Shuttle Drivers. This individual assists in the leadership of the team in a constructive and
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