Lush Handmade Cosmetics
AssistantGerantTemporaire
“Assistant Gerant Temporaire at Lush Handmade Cosmetics. Skills: Sales, Customer experience, Team leadership, Retail operations. Support management team in all areas. Take on manager tasks as needed”
What You'll Achieve.
Exceed daily sales targets; Increase sales; Achieve profitable results; Increase staff retention; Improve staff performance
Industry & Context.
Analytical; Critical thinking; Troubleshooting
Flexible hours, Holiday availability, Evening availability, Weekend availability
What They're Looking For.
Must Have
1-3 years managing or supervising in retail, Excellent listening skills, Excellent communication skills, Excellent analytical skills, Excellent critical thinking skills, Excellent problem-solving skills, Excellent organization skills, Excellent time management skills, Strong customer service skills, Strong supervisory skills, Strong sales skills, Ability to work flexible hours, Ability to work holidays, Ability to work evenings, Ability to work weekends
Nice to Have
Experience with consultation-based customer service models, Ability to develop staff, Ability to train staff, Proficient in Excel, Proficient in Microsoft suite, Adaptable to other systems, Basic HR skills in hiring, Basic HR skills in scheduling, Basic HR skills in training, Basic HR skills in performance management, Experience in cross cultural collaboration, DEIB training, Social justice training, Fluency in Spanish, Fluency in French, Fluency in other languages
What You'll Do.
Support management team in all areas
Take on manager tasks as needed
Support operational excellence
Support customer experience
Support staff experience
Collaborate on sales plans
Exceed daily sales targets
Provide unique customer experiences
Provide inclusive customer experiences
Educate customers on brand values
Educate staff on brand values
Explain brand position on animal testing
Explain brand position on fresh cosmetics
Explain brand position on ethical sourcing
Explain brand position on vegetarian products
Explain brand position on handmade products
Explain brand position on nude products
Improve product knowledge
Make informed recommendations
Demonstrate business acumen
Understand business indicators
Understand sales reports
Influence sales behaviors
Achieve profitable results
Support sales team on floor
Answer team questions
Remove team obstacles
Motivate team to reach goals
Be responsible for own development
Evaluate own performance
Seek resources for skill improvement
Seek opportunities for skill improvement
Be authentic with needs
Provide feedback to team
Provide feedback to leaders
Adapt to business needs
Mobilize team at all levels
Ensure team is inspired
Ensure team is motivated
Build colleague relationships
Build customer relationships
Connect team to brand values
Network for recruitment
Create staff engagement plans
Implement staff engagement plans
Increase staff retention
Improve staff performance
Implement equity practices
Implement diversity practices
Implement inclusion practices
Ensure store compliance
Ensure staff follow company standards
Follow opening standards
Follow closing standards
Follow time and attendance standards
Follow product integrity standards
Follow respectful workplace standards
Follow health and safety protocols
Conduct daily communication
Support visual merchandising standards
Support design standards
Provide consistent customer experience
Ensure adequate staffing
Ensure correct skill levels are scheduled
Ensure staff well-being
Ensure payroll accuracy
How You'll Work.
Team & Collaboration
Support management team; Collaborate with team; Work with leaders; Cross-cultural collaboration
Communication Scope
Listening; Problem-solving communication; Feedback delivery
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