Industrious
Unit Ops
AssistantGeneralManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant General Manager at Industrious. Skills: Multi-site operations, Customer experience, Team development, P&L management. Manage Member Experience Managers. Account manage membership contract renewals”
What You'll Achieve.
Maintain high quality customer experience; Achieve goals; Drive healthy P+L; Provide effective tours; Cultivate team development; Shape and define operations; Propose network-wide changes; Provide happier workplace; Provide productive workplace; Provide connected workplace; Build highly engaged team; Build effective team
Industry & Context.
Resolving challenging member issues
Travel to each location
What They're Looking For.
Must Have
5 years multi-site operations management, P&L and financial management skills, Proven people management and coaching skills, Experience driving local marketing and sales initiatives, Excellent communication skills
Nice to Have
Passion for hospitality, Willingness to travel
What You'll Do.
Manage Member Experience Managers
Account manage membership contract renewals
Support and drive ongoing commitments
Build culture of excellence
Develop future leaders
Serve as face of business
Engage in negotiations
Handle local PR requests
Resolve member relations issues
Assist in launch of new locations
Execute marketing goals
Partner with launch team
Partner with General Manager
Partner with marketing team
Partner with sales team
Partner with operations team
Partner with other AGMs
Analyze key performance metrics
Report on key performance metrics
Take action against metrics
Identify opportunities for improvement
Drive implementation of improvements
Perform on-the-ground coverage
How You'll Work.
Team & Collaboration
Cross-functional teams; Local teams; Centralized operations team; Marketing team; Sales team
Communication Scope
Handling difficult conversations
Process & Methodology
Project managing local marketing efforts
Full Job Description
About the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team, and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers. To learn more, visit www.industriousoffice.com/careers http://www.industriousoffice.com/careers. About the Role: The Assistant General Manager role is a pivotal role at Industrious, supporting and overseeing 4 to 6 of our locations and requiring a breadth of diverse skills to achieve your goals of maintaining a high quality customer experience, hiring and managing all Member Experience Associates, driving a healthy P+L, assisting in providing effective tours, and cultivating team development for your area. Your leadership will be crucial as we expand our 250 locations across the globe. You might spend the day coaching and inspiring your team members, project managing local marketing efforts, pitching in to help drive sales in a high p
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