Advance Auto Parts
AssistantGeneralManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant General Manager at Advance Auto Parts. Skills: Sales management, Customer service, Operations management. Review P&L statement. Analyze P&L statement”
What You'll Achieve.
Achieve personal sales goals; Achieve store sales goals; Achieve service objectives
Industry & Context.
Troubleshoot customer complaints
Lift up to 50 pounds, Lift up to 100 pounds, Walking, Standing, Talking, Hearing, Using hands, Reaching, Climbing, Stooping, Kneeling, Crouching, Crawling, Close vision, Distance vision, Color vision, Depth perception, Adjust focus
What They're Looking For.
Must Have
2-3 years managing a team, Proven financial acumen, Proven business acumen, Speak and write English, Use Microsoft Word, Use Microsoft Excel, Calculate discounts, Calculate percentages, Calculate sales increases, Calculate gross profit percent, Review business reports, Analyze profit and loss statement, Hold others accountable, Inspect work quality, Give feedback, Ability to work assortment of days, Ability to work evenings, Ability to work weekends, Ability to locate parts, Ability to stock parts, Safety knowledge, Safety skills, Parts knowledge skills, Automotive system knowledge skills, Execute advanced solution recommendations, Train advanced solution recommendations, Execute project recommendations, Train project recommendations, Execute product quality recommendations, Train product quality recommendations, Source from special order, Source from FDO, Source from second source, Execute store operational processes, Train store operational processes, Execute store operational procedures, Train store operational procedures, Execute testing equipment, Train testing equipment, Execute diagnostic equipment, Train diagnostic equipment, Execute inventory systems, Train inventory systems, Execute store equipment, Train store equipment, Execute POS systems, Train POS systems, Execute Parts lookup systems, Train Parts lookup systems, Provide GAS3 selling experience, Achieve personal sales goals, Achieve store sales goals, Achieve service objectives, Manage DIY services, Ensure high standards of customer service, Handle customer complaints, Manager on duty responsibilities, Perform touch base coaching, Perform floor management, Perform phone management, Perform task assignment, Perform task completion, Perform safety duties, Perform open duties, Perform close duties, Perform weekly scheduling process, Review P&L statement, Analyze P&L statement
Nice to Have
Spanish speaking, Working knowledge of automotive systems, ASE P2 certified, ASE ready equivalent, Bachelor's degree in business, Bachelor's degree in related area, ASE certification
What You'll Do.
Analyze P&L statement
Provide GAS3 selling experience
Achieve service objectives
Ensure customer service standards
Handle customer complaints
Perform manager duties
Manage floor operations
Manage phone operations
Perform scheduling process
Execute solution recommendations
Train solution recommendations
Execute project recommendations
Train project recommendations
Execute quality recommendations
Train quality recommendations
Execute operational processes
Train operational processes
Execute operational procedures
Train operational procedures
Execute testing equipment
Train testing equipment
Execute diagnostic equipment
Train diagnostic equipment
Execute inventory systems
Train inventory systems
Execute store equipment
Train store equipment
Execute parts lookup systems
Train parts lookup systems
How You'll Work.
Team & Collaboration
Build relationships with customers; Build relationships with peers; Build relationships with management
Communication Scope
English communication; Spanish communication; Effective communication; Relationship building
Full Job Description
## **Job Description** **Primary Responsibilities** * Knowledge to review and analyze P&L statement * Provide GAS3 selling experience for DIY and DIFM customers * Achieve personal / store sales goals and service objectives * Manage DIY services including battery installation, testing, wiper installs, etc. * Ensure high standards of customer service including prompt handling of any complaints for product and operational standards * Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties) * Weekly scheduling process **Success Factors** * Friendly communication * Ability to locate and stock parts * Safety knowledge and skills * Parts and automotive system knowledge skills * ASE P2 certified or ASE ready equivalent * Ability to execute and train advanced solution, project and product quality recommendations * Ability to source from numerous places including special order, FDO, second source, etc. * Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services * Ability to execute and train inventory systems and store equipment * Ability to execute and train POS and Parts lookup systems **Essential Job Skills Necessary for Success as an Assistant General Manager** * Working knowledge of automotive systems preferred * Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management * Use Microsoft software effectively (Word, Excel required – PowerPoint preferred) * Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent * Ability to review and analyze business reports, such as profit and loss statement (P&L) * Hold others accountable, inspect work quality and give feedback in a way that is inspiring * Ability to work an assortment of days, evenings, and weekends as needed **Prior Experience that Sets an Assis
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