The Charleston Place
AssistantFrontOfficeManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Assistant Front Office Manager at The Charleston Place. Skills: Front Office Management, Customer Service, Staff Supervision. Supervise all front office staff. Provide efficient, friendly, excellent customer service”
Industry & Context.
Regularly required to stand, walk, talk, and hear.
What They're Looking For.
Must Have
Understanding of the luxury & quality environment, Minimum three years’ experience in the Front Office of a Four or Five-Star and/or Four – Five Diamond hotel with 300+ rooms, two years of progressive management experience
What You'll Do.
Supervise all front office staff
excellent customer service
professional Front Office
Oversee and supervise Front Desk Agents
and train new colleagues
Conduct performance reviews
Greet all guests in a friendly manner
Handle guest issues and concerns
Manage traffic flow and guest service manpower
Ensure cleanliness and tidiness of lobby areas
Coach and counsel staff
Approve breaks and leaving times
Assign duties for opening and closing shifts
Observe department standards
Ensure operations proceed smoothly
Coordinate with Director of Rooms
Review and analyze daily balance summaries
Practice emergency procedures
How You'll Work.
Team & Collaboration
Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments.
Full Job Description
The primary role of the Assistant Front Office Manager at The Charleston Place is to supervise all front office staff while providing efficient, friendly, and excellent customer service at all times; and to maintain a clean, professional, top-quality Front Office in accordance with hotel standards. **DUTIES & RESPONSIBILITIES ** * Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests, and that hotel standards are being maintained. * Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews. * Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner,and introduce guests personally to front desk agents. * Assist with luggage and storage concerns. * Anticipate and handle guest issues and concerns. * Escort VIP’s to rooms whenever possible. * Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby. * Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, the front desk, the bell stand, and the bell closet, keeping them all in peak condition. * Coach and counsel bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance. * Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries. * Assign duties for shifts; assist in the opening and closing of shifts. * Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations. * Ensure operations proceed smoothly in conjunction with arrivals/departures and the occupancy level of the hotel. * Coordinate and remain in close communication wi
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