JLL
AssistantFMCLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Assistant FMC Lead at JLL. Skills: Customer success, Issue resolution. Identify customer needs and problems. Provide effective solutions and support”
Industry & Context.
Solving problems
Shift work, Flexibility to adjust
What They're Looking For.
Must Have
Bachelor's degree in any fields, At least 3 years of experience, Good command of English, Able to do a shift work
Nice to Have
customer service experience, call center experience
What You'll Do.
Identify customer needs and problems
Provide effective solutions and support
Escalate complex issues
Log information regarding service requests
Log customer-reported issues
Track progress of resolutions
Record all user requests
Record response in defined time
Ensure all problems are solved
Participate in training programs
Stay updated on services
Stay updated on policies
Stay updated on best practices
Share knowledge with team members
Enhance overall performance
Work collaboratively with team members
Work with other departments
Improve service delivery
Address customer concerns effectively
How You'll Work.
Team & Collaboration
Team members; Other departments
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Objectives & Responsibilities:** * Issue Resolution: Identify customer needs and problems, providing effective solutions and support. Escalate complex issues to the appropriate department when necessary. * Log information regarding service requests and customer-reported issues, tracking the progress of resolutions to ensure all problems are addressed. * Record all user’s requests and response in defined time. * Follow-Up: Conduct follow-up to ensure all problems are solved. * Training and Development: Participate in training programs to stay updated on services, policies, and best practices. Share knowledge with team members to enhance overall performance. * Team Collaboration: Work collaboratively with team members and other departments to improve service delivery and address customer concerns effectively. **Qualifications:** * Bachelor's degree in any fields. (New graduates are welcome) * At least 3 years of experience as customer service, call center will be preferable. * Good command of English * Enjoy helping people and solving problems. * Good customer service management skills. * Good organizational and administrative skills. * Able to do a shift work (6 days a week with shift work and flexibility to adjust as needed) * Shift 1 : 07:00 am - 16:00 pm Sun - Sat * Shift 2 : 14:00 pm - 23:00 pm Sun - Sat * Shift 3 : 22.30 pm - 07:30 am Sun - Sat **Location:** On-site –Bangkok, THA **Job Tags:** If this jo
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