Jll
AssistantFacilityManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Assistant Facility Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, vendor management, operational excellence, client satisfaction. Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations.. Drive client satisfaction through proactive vendor manag”
What You'll Achieve.
maintaining 95%+ service delivery standards; ensuring full regulatory compliance; support JLL and client corporate real estate goals and objectives; ensure cost-effectiveness and quality standards; compliance tracking; optimize service agreement performance metrics; Leadership and performance of Outsourcing Team; Client satisfaction scores (target: 95%+); Vendor performance and SLA compliance rates; Work order completion time and quality metrics; Budget adherence and cost optimization
Industry & Context.
Problem-solving and critical thinking skills
This position does not provide visa sponsorship., Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field required, Minimum of two (2) years of industry experience in corporate environment, third-party service provider, or consulting capacity, Demonstrated experience managing vendor relationships and outsourced service programs, Proven track record in multi-site facilities operations, Basic to intermediate knowledge of facility/property management operations, Working knowledge of HVAC, Plumbing, Electrical, and General Maintenance support services, Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Experience with facilities management software systems and CMMS platforms, Excellent customer service orientation and client relationship management, verbal and written communication skills, Effective managerial and leadership capabilities, Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives, Problem-solving and critical thinking skills, Budget oversight and cost management, Candidates must be authorized to work in the United States without sponsorship
Nice to Have
Experience with facilities management software systems and CMMS platforms
What You'll Do.
Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations.
Drive client satisfaction through proactive vendor management
operational excellence
and strategic relationship building while maintaining 95%+ service delivery standards and ensuring full regulatory compliance.
Partner with key client representatives to support JLL and client corporate real estate goals and objectives.
PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives
Deliver comprehensive services to remote retail locations including HVAC
and General Maintenance operations
Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards
Oversee account platforms and work order management systems
Manage preventative maintenance scheduling and compliance tracking
Administer access control systems across all locations
Monitor and optimize service agreement performance metrics
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks
Drive development and implementation of Integrated Facilities Management (IFM) best practices
Identify and execute process innovations to improve service delivery and client satisfaction
Participate in strategic planning sessions and continuous improvement initiatives
How You'll Work.
Team & Collaboration
Demonstrate collaboration and teamwork within the account team; Partner with key client representatives to support JLL and client corporate real estate goals and objectives.
Communication Scope
verbal and written communication skills; Excellent customer service orientation and client relationship management
Process & Methodology
Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Job Summary** Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations. Drive client satisfaction through proactive vendor management, operational excellence, and strategic relationship building while maintaining 95%+ service delivery standards and ensuring full regulatory compliance. Partner with key client representatives to support JLL and client corporate real estate goals and objectives. **Job Responsibilities** **Vendor and Operations Management** * Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives * Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations * Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards **Systems and Technology Oversight** * Oversee account platforms and work order management systems * Manage preventative maintenance scheduling and compliance tracking * Administer access control systems across all locations * Monitor and optimize service agreement performance metrics **Safety and Compliance** * Enforce all Company policies and training requirements regarding safe and efficient operations and work practices * Maintain adherence to Jones Lang LaSalle operations standar
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