Jll
AssistantFacilitiesManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Assistant Facilities Manager at Jll. Skills: Facilities management, Soft services management, Vendor management, Health and safety. Manage team providing soft services. Monitor office equipment and supplies”
What You'll Achieve.
Ensure efficient and effective running of site; Maintain JLL's reputation for excellence
Industry & Context.
Problem solving; Decision making
What They're Looking For.
Must Have
Knowledge of Facilities/Office Services Coordinator role, Previous experience in high profile corporate environment, Previous reception or hospitality experience, Diploma/degree level education, Problem solving skill, Good decision making capabilities, Excellent written/verbal communications, Spreadsheet and word processing proficiency, Customer focused approach, Good inter-personal skills, Assertive qualities, Attention to detail qualities, Understanding of soft services management, Experience with office equipment and supplies monitoring, Experience maintaining vendor contact and meetings, Knowledge of Trouble Ticket (Remedy) requests management, Helpdesk interface understanding, Service level agreements understanding
Nice to Have
Experience with health and safety issues management, Fire and safety teams coordination, Fire drills coordination, Safety equipment coordination, Safety training coordination, Knowledge of Travel/Visitors' support, Interface with locally approved hotels, Client global travel managers assistance, Understanding of internal and external Client events organization, Conferencing facilities quality management capabilities, Background in food and kitchen facilities management, Housekeepers direction, Purchase orders raising coordination, Experience with Wiki pages management, Communication channels coordination, Knowledge of Building Operations Engineer/Facilities Manager deputising, Cover provision when appropriate, Understanding of cleaning quality standards maintenance, Vendor cleaning manager weekly walk-rounds coordination, Facilities team collaboration, Efficient site operations support
What You'll Do.
Manage team providing soft services
Monitor office equipment and supplies
Maintain regular contact with vendors
Conduct weekly walk-rounds with vendor cleaning manager
Ensure cleaning quality standards are maintained
Manage Trouble Ticket requests
Action queries promptly
Manage daily health and safety issues
Maintain records of fire and safety teams
Maintain records of fire drills
Maintain records of safety equipment
Maintain records of safety training
Provide Travel/Visitors' support
Assist in organizing Client events
Manage food and kitchen facilities
Provide direction to housekeepers
Raise purchase orders
Report to Facilities Manager
Ensure efficient and effective running of site
Provide support for facilities management
Combine operational leadership with customer service excellence
How You'll Work.
Team & Collaboration
Facilities Team; Fire and safety teams; Client global travel and hotel managers
Communication Scope
Written communications; Verbal communications
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** This position reports to the Facilities Manager and works as part of overall Facilities Team to manage range of soft services and provide necessary support to ensure efficient and effective running of site while managing team providing first line soft services including reception, mail operations, meeting and events, cleaning, waste and recycling, vending and food services. You will monitor and maintain office equipment and supplies while managing and maintaining regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates. This role contributes to JLL's business objectives by conducting weekly walk-rounds with vendor cleaning manager ensuring cleaning quality standards are maintained while managing Trouble Ticket (Remedy) requests through helpdesk interface with internal customers and actioning queries promptly in line with service level agreements, and maintaining JLL's reputation for excellence in corporate real estate services through seamless facilities management coordination and operational leadership with customer service excellence while managing daily health and safety issues through maintaining regular scheduled meetings and records of fire and safety teams, fire drills, safety equipment and training. **What your day-to-day will look like:** * Manage team providing first line soft services including reception, mail operations,
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