AssistantFacilitiesManager

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Job Responsibilities** **Area of Responsibility** **Key Elements and Essential Tasks** **Time Spent on Task** Relationship Management * Interface with key client representatives regularly to provide updates and address issues or concerns, escalating to the FM and or CRE client as necessary. * Maintain client satisfaction on services by supporting FM staff and vendors with managing, addressing and updating work orders in a timely manner. * Act as a liaison between agency and building management and communicate to CRE any updates, policy changes or activities as it pertains to the building’s environment. Less than 20% 20% - 40% 40% - 60% 60% or greater Compliance * Manage contractors when on site ensuring each are following building, client and JLL polices and confirming the delivery of the service is completed correctly. * Enforce account policy and requirements regarding safe and efficient operations and work practices. * Assist with Operational Compliance Program (OCP) and HSSE compliance. * Contribute to the account KPI’s and SLA’s. Less than 20% 20% - 40% 40% - 60% 60% or greater Team Management * Demonstrate strong management, collaboration and teamwork within the account team, by driving best practices, policies and procedures. * Lead team when emergency situations arise and escalate through the proper channels when required. Less than 20% 20% - 40% 40% - 60% 60% or greater Administrative Function * Ass