MasterCorp, Inc.
Hospitality
AssistantExecutiveHousekeeper
Neural analysis suggests this role is
optimal for Manager candidates.
“Assistant Executive Housekeeper at MasterCorp, Inc.. Skills: Housekeeping operations, Team leadership, Quality standards. Create and post schedules. Assign daily tasks”
What You'll Achieve.
Meet quality standards; Meet timeliness goals; Meet site budget; Maintain positive relationships; Ensure team members adhere to standards; Maintain site assets; Ensure all units get turned on time; Coach housekeepers to productivity standards
Industry & Context.
Guest complaint resolution; Associate concern resolution
Work irregular hours, Physical lifting up to 25 lbs, Standing, Walking, Pushing, Pulling, Moving, Bending, Reaching, Ascending/descending, Repetitive motions
What They're Looking For.
Must Have
High School Diploma or equivalent, Two years of experience directly related, Proven track record of driving performance, Effective written and verbal English communication, Working knowledge of Microsoft Outlook, Working knowledge of Microsoft Word, Working knowledge of Microsoft PowerPoint, Working knowledge of Microsoft Excel, Valid driver's license
Nice to Have
Bachelor's Degree, Bi-lingual Spanish
What You'll Do.
Create and post schedules
Assign work to housekeepers
Assign work to housepersons
Assign work to supervisors
Adjust employee work based on needs
Monitor daily work hours
Follow directives of site leader
Exemplify urgency with team
Inspect rooms for cleanliness
Inspect common areas for cleanliness
Retrieve housekeepers for re-cleaning
Conduct weekly report cards
Contribute to welcoming culture
Provide timely response to concerns
Address associate concerns directly
Refer associate concerns
Provide ongoing performance feedback
Enforce established policies
Enforce established procedures
Coach housekeepers to reach standards
Assist in performance management
Recommend discipline of staff
Recommend termination of staff
Conduct performance reviews
Set recurring schedule for MasterTalk
Set recurring schedule for STS
Facilitate training sessions
Finalize the day in Mastermind
Interview new team members
Select new team members
Onboard new team members
Perform new hire orientations
Deliver 7-Steps to Clean training
Build rapport with resort management
Attend resort meetings
Conduct weekly inventory counts
Report unit maintenance issues
Maintain vehicle maintenance logs
Solve guest complaints promptly
Conduct safety meetings
Ensure staff follows safety rules
Ensure staff follows safety procedures
Handle workers compensation issues
Handle workers compensation reporting
Comply with Resort Operations 15 Non-negotiables
Use MasterMind Mobile for room status
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Resort management team; All staff meetings; Supervisor meetings
Communication Scope
Written communication; Verbal communication
Full Job Description
**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package. **What We 're Looking For:** Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation. **Position Overview:** The Assistant Executive Housekeeper (AEH) is a second level manager who plays a key role in the management of the site housekeeping operations, helping to meet quality standards and timeliness goals through the directing of team members. The AEH is fully responsible for all site operations in the absence of Executive Housekeeper (EH). This position is responsible for assisting the EH in meeting site budget and maintaining a positive working relationship with clients and associates. They also help to ensure team members adhere to established standards, and the site assets are maintained. **Essential Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Create and post schedules by 5:00 PM every Thursday; assigns daily tasks and assigns work to housekeepers, housepersons, and supervisors. * Adjust work of employees based on needs, callouts, etc. * Monitor daily work hours to ensure compliance with budgeted hours. * Follow directives of site leader in his/h
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