NEA
AssistantDirector(OperationsTransformationDepartment)
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“Assistant Director (Operations Transformation Department) at NEA. Skills: Operations transformation, Change management, Strategic planning. Support Senior Management team. Identify systemic operational challenges”
Industry & Context.
Strategic thinking
What They're Looking For.
Must Have
3 years of experience with transformation operations, 3 years of experience with change management, 3 years of experience with strategic framework development, Analytical and data analysis capabilities, Excellent stakeholder management, Strategic thinking, Communication and presentation skills
What You'll Do.
Support Senior Management team
Identify systemic operational challenges
Develop strategic solutions
Drive organisation-wide improvements
Facilitate operational review initiatives
Strengthen resilience
Strengthen performance standards
Facilitate stakeholder engagement
Coordinate advisory panel meetings
Coordinate cross-divisional collaborations
Drive data-driven transformation
Optimize operational performance
Inform decision-making
Build change management capabilities
Foster a culture of continuous improvement
Foster transformation readiness
How You'll Work.
Team & Collaboration
Cross-divisional collaborations; External partner engagement
Communication Scope
Presentation skills
Full Job Description
**[What the role is]** The Operations Transformation Division (OTD), part of NEA's Strategic Planning and Policy Group, drives the various Concept of Operations (ConOps) reviews and redesign of critical operations to strengthen resilience, enhance safety protocols, and ensure future-readiness across NEA's diverse operational portfolio. This role supports the Division in building robust organisational capabilities for sustained transformation. The role centres on institutionalising systematic improvement frameworks and driving operational excellence across critical domains such as after-death services, regulatory agility and enterprise-wide contract risk management. **[What you will be working on]** * Support Senior Management team to identify systemic operational challenges and develop strategic solutions that drive organisation-wide improvements * Facilitate operational review initiatives across key domains such as NEA's after-death facilities and regulatory processes to strengthen safety, resilience, and performance standards * Facilitate stakeholder engagement including coordination of advisory panel meetings and cross-divisional collaborations * Drive data-driven transformation by using AI tools and analytics that optimise operational performance and inform decision-making * Build change management capabilities across the organisation to foster a culture of continuous improvement and transformation readiness **[What we are looking for]** The job might be for you if you possess the following qualities: * At least 3 years of experience with transformation operations, change management, or strategic framework development * Strong analytical and data analysis capabilities * Excellent stakeholder management across multiple divisions and external partner * Strategic thinking to translate operational challenges into systematic solutions * Strong communication and presentation skills * Thrives in fast-paced, dynamic work environments As part of the shortlisting process
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