Four Seasons
Hospitality
AssistantDirectorofRooms(Pool&Beach)
“Assistant Director of Rooms (Pool & Beach) at Four Seasons. Skills: Guest experience, Operational efficiency, Team development. Lead strategic direction of Recreation. Elevate overall guest experience”
What You'll Achieve.
Exceed guest expectations
Industry & Context.
Troubleshooting
On-call rotation
What They're Looking For.
Must Have
Progressive leadership experience in luxury resort recreation, Supervision of front-line teams, Reading, writing and oral proficiency in the English language, Current CPR, First-Aid and AED certification
Nice to Have
Food & beverage service experience strongly preferred, Working knowledge of lifeguard and aquatic-safety, Lifeguard certification an asset, Hawaii Food Handler’s Card, Maui Liquor Card, ServSafe (within 3 months), Tuberculosis Clearance
What You'll Do.
Lead strategic direction of Recreation
Elevate overall guest experience
anticipatory and innovative service
Foster team development
Ensure excellence in safety
Ensure excellence in financial performance
Ensure excellence in guest satisfaction
Ensure excellence in operational efficiency
Support broader Rooms Division priorities
Support operational needs
Direct daily operation of Pool & Beach environment
Ensure every guest touchpoint meets Four Seasons Golden
Lead and develop the Recreation leadership team
evaluate and discipline staff
Elevate guest experience through anticipatory
Proactively positioning guests
Manage cabana and daybed reservations
Drive cabana and amenity upsells
Recognize VIPs and return guests
Customize experiences to exceed expectations
Own safety standards and compliance across aquatic and
Enforce pool and spa regulations
Enforce beach and ocean-safety protocols
Conduct daily equipment and water-quality checks
Ensure signage and depth markings are adequate
Ensure emergency-response readiness
Respond swiftly and effectively in any emergency
Respond swiftly and effectively in any water-rescue situation
Respond swiftly and effectively in any guest-safety situation
Ensure team is trained and certified
Build and manage staff schedules
Complete payroll records in accordance with budgeted guidelines
Flex labor to occupancy
Schedule and conduct departmental meetings
targeted training for all levels
Ensure Learning Coaches fully integrate new employees
Prepare new employees to pass probationary period
Hold financial accountability for the department
Drive revenue initiatives (cabana rentals
Issue recommendations on annual operating budgets
Issue recommendations on capital budgets
Coordinate closely with Food & Beverage
Deliver seamless poolside dining service
Deliver seamless beachfront dining service
Deliver seamless poolside beverage service
Deliver seamless beachfront beverage service
presentation and standards are met across
How You'll Work.
Team & Collaboration
Coordinate with Food & Beverage
Communication Scope
Oral proficiency
Applying for this Assistant Director of Rooms (Pool & Beach) role?
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