Four Seasons
AssistantDirectorofRooms
“Assistant Director of Rooms at Four Seasons. Skills: Front desk operations, Guest relations, Staff management. Direct activities of Front Desk. Direct activities of Reservations”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Two years hotel management experience, Working knowledge of Front Desk and Concierge services, General knowledge of Housekeeping, Ability to operate computer equipment, Ability to operate reservations system, Ability to read English, Ability to speak English
Nice to Have
Hotel management experience in front office
What You'll Do.
Direct activities of Front Desk
Direct activities of Reservations
Direct activities of Communications
Direct activities of Concierge
Direct activities of Housekeeping
Direct activities of Laundry
Direct activities of KFAS
Direct activities of Guest Services
Direct activities of Guest Experience
Direct activities of Business Centre
Act as senior manager when department head unavailable
Assume responsibilities of Director of Rooms
Respond to guest requests
Add personal recommendations
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Manage Department Heads
Ensure thorough communications
Follow up on problems
Follow up on guest requests
Follow up on employee requests
Follow up on special requirements
Follow up on hotel initiatives
Conduct Performance Evaluations
Review staff schedules
Monitor staff activities
Assure standards are met
Inspect areas of responsibility
Resolve customer complaints
Handle guest interactions
Accommodate special requests
Resolve complaints in person
Resolve complaints by phone
Resolve complaints by message
Assist customers with inquiries
Respond to guest requests accurately
Respond to guest requests timely
Assure financial goals are met
Monitor labor expense
Control labor expense
Monitor supplies expenses
Control supplies expenses
Monitor equipment expenses
Control equipment expenses
Maximize total revenue
Maintain relationships with retail tenants
Maintain relationships with concessions
Ensure guest service standards are met
Ensure revenue targets are met
Ensure expense targets are met
Assist Director of Rooms in budget preparation
How You'll Work.
Team & Collaboration
Cross-functional teams; Department Heads
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