Company
Government
AssistantDirectorofDesksideandVIPSupportServices
“Assistant Director of Deskside and VIP Support Services. Skills: End-user computing, Deskside support, VIP support. Lead daily operations. Manage end-user support”
Industry & Context.
Troubleshooting
Massachusetts Criminal Background Check, Security clearance, Occasional travel
What They're Looking For.
Must Have
6 years professional experience, 2 years supervisory experience
Nice to Have
ITIL Foundation certification
What You'll Do.
Lead daily operations
Manage end-user support
Design end-user environment
Develop technology standards
Maintain technology standards
Manage technology roadmap
Drive solution delivery
Foster team environment
Drive process improvement
Recognize achievements
Support staff development
Address performance issues
Enforce operational procedures
Monitor ticket queues
Report service metrics
Liaise with providers
Prepare management reports
Partner with Director
How You'll Work.
Team & Collaboration
IT stakeholders; Business stakeholders; Internal service providers; External service providers
Communication Scope
Translate technical issues
Process & Methodology
Roadmap planning
Applying for this Assistant Director of Deskside and VIP Support Services role?
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