Community Chest
Social Service
AssistantDirector,DonorExperience
Neural analysis suggests this role is
optimal for Director candidates.
“Assistant Director, Donor Experience at Community Chest. Skills: Donor Experience, Fundraising, Event Management. Manage team members. Assign team members”
What You'll Achieve.
Achieve fundraising targets; Manage annual KPIs; Measure annual KPIs; Be accountable for annual KPIs
Industry & Context.
What They're Looking For.
Must Have
Experience in organising events, Experience managing events, Stakeholder management skills
Nice to Have
Social Service Sector Knowledge, Data Management & Analysis, Change Management, Customer Experience Management, Project Management, Systems Thinking, Business Acumen, Donor Relations and Engagement, Knowledge of social service sector, Experience with public service procurement practices
What You'll Do.
Perform philanthropic partnership functions
Perform engagement functions
Achieve fundraising targets
Organise engagement activities
Provide guidance to team
Enhance donors' experience
Enhance stakeholders' experience
Enhance donors' stewardship
Enhance stakeholders' stewardship
Deliver positive experience to donors
Deliver positive experience to partners
Deliver positive experience to participants
Grow giving for social service sector
Manage internal stakeholders
Manage external stakeholders
Achieve event objectives
Achieve engagement objectives
Strengthen engagement with stakeholders
Strengthen relationship with stakeholders
Contact stakeholders regularly
Communicate with stakeholders regularly
Follow-up with stakeholders
Account servicing for stakeholders
Strategise potential new donors
Acquire potential new donors
Strategise potential new sponsors
Acquire potential new sponsors
Strategise potential new partners
Acquire potential new partners
Lead implementation of signature events
Lead implementation of engagement platforms
Lead implementation of engagement activities
Provide Secretariat support
Comply with procurement procedures
Propose new events fund-raising strategies
Propose creative events fund-raising strategies
Propose new approaches
Propose creative approaches
Be accountable for annual KPIs
Pre-empt operational challenges
Manage operational challenges
Devise solutions for operational challenges
Pre-empt human resources challenges
Manage human resources challenges
Devise solutions for human resources challenges
Ensure compliance of integrity
Collaborate with all teams
Bring impact to core roles
Bring impact to duties
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with all teams; Collaborate with NCSS divisions
Process & Methodology
Project Management
Full Job Description
**[What the role is]** This role reports to the Director of Philanthropic Experience (PE) and shares collective responsibility to develop the team's strategy and vision. The head of the Donor Experience team will lead a dedicated team to drive the vision, leadership, event management and fund-raising strategies which will enable NCSS and Community Chest to achieve its philanthropic goals. The primary role is to oversee the implementation and evaluation of ComChest's signiatutr events and key engagement initiatives, and develop innovative strategies for events. The individual may be assigned to lead other work areas that contribute to the Group's goals and objectives. These may include the planning and implementing of appreciation and engagement platforms/ activities for Community Chest's donors, partners and prospects. Examples of engagement platforms/activities may include small group luncheons and closeddoor sessions with key stakeholders. **[What you will be working on]** * Manage and assign team members to perform philanthropic partnership and engagement functions to achieve fundraising targets through the organisation of events and engagement activities. Provide guidance to the team in conceptualising and implementing events and initiatives to engage and enhance donors' and stakeholders' experience and stewardship. * Leverage events and activities in events to deliver a positive experience to donors, partners and participants to grow giving for the social service sector through Community Chest. * Manage internal and external stakeholders to achieve the objectives of the events and engagement activities; as well as to strengthen the engagement and relationship with stakeholders with regular contact/communication, follow-up and strong account servicing. * Strategise and acquire potential new donors, sponsors or partners in partnership with other Philanthropic Group officers. * Lead the implementation of assigned signature events and engagement platforms/activitie
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