GovTech
Government
AssistantDirector,DesignManagement(MSF)
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“Assistant Director, Design Management (MSF) at GovTech. Skills: Design management, Service design, User experience. Define service design strategy. Champion innovative design approaches”
What You'll Achieve.
Improve service delivery; Enhance early childhood services; Meet evolving needs; Maximise impact on outcomes; Advance modernisation agenda; Measure product performance; Measure modernisation success; Improve service efficiency; Improve user satisfaction
Industry & Context.
Problem framing
What They're Looking For.
Must Have
10+ years designing digital solutions, 5+ years leading design teams, Manage multiple concurrent projects
Nice to Have
B2B experience, Enterprise experience, Platform experience
What You'll Do.
Define service design strategy
Champion innovative design approaches
Influence decision makers
Educate professionals and stakeholders
Advocate for user-centred approaches
Partner with product managers
Ensure service design is featured
Plan product roadmaps
Scope digital transformation projects
Plan work with design team
Maintain oversight over design work
Drive adoption of design systems
Manage design work with partners
Propose and track metrics
Work directly on design deliverables
Lead designers in design practices
Ensure continuous learning
Plan career paths for designers
How You'll Work.
Team & Collaboration
Partner with product managers; Partner with developers; Partner with policy teams; Partner with stakeholders
Communication Scope
Storytelling
Process & Methodology
Roadmap planning
Full Job Description
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] As a Design Manager, you will play a crucial role in driving digital transformation and modernising early childhood development services through service design and design excellence. You will be responsible for leading modernisation initiatives that redesign service delivery for families, educators, and early childhood professionals, while setting design standards across multiple digital products and platforms across Ministry of Social and Family Development (MSF). You will manage and lead designer(s) under your care to deliver transformative design solutions that align with Early Childhood Development Agency's (ECDA) modernisation objectives. Your leadership will be instrumental in reimagining how early childhood services are delivered digitally, ensuring accessible, efficient, and user-centred experiences that meet the evolving needs of Singapore's families and educators. As an Assistant Director in Design Management, you will: Define and drive service design strategy supporting ECDA's digital transformation and service modernisation goals. Champion innovative design approaches to enhance early childhood service delivery. Influence and educa
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