GovTech
Government
AssistantDirector,DesignManagement
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“Assistant Director, Design Management at GovTech. Skills: Design Management, User Experience Strategy, Design Systems, Team Leadership. Establish north-star design strategy. Map design goals to operational efficiency”
What You'll Achieve.
Transform how teams work; Build intelligent platforms; Build integrated platforms; Ensure platforms are intuitive; Ensure platforms are efficient; Ensure platforms are built for modern diplomacy
Industry & Context.
High-Stakes Systems Thinking; Scalable workflows; User experiences for complex systems
What They're Looking For.
Must Have
10 years of professional experience, Product Design, UX, or Service Design experience, Proven track record of nurturing talent, Coaching staff into high-performing practitioners, Experience overseeing mixed product design team, Setting clear delivery metrics, Setting quality standards, Governance for external contract designers, Governance for vendors, Ability to influence senior stakeholders, Ability to align senior stakeholders, Ability to defend design decisions, Comfort operating within government constraints
Nice to Have
Experience in intelligence dashboards, Experience in emergency operations
What You'll Do.
Establish north-star design strategy
Map design goals to operational efficiency
Map design goals to cross-team collaboration
Map design goals to clarity of experience
Manage and scale design team
Upskill internal team members
Coach internal team members
Accelerate team growth
Lead recruitment of new design hires
Oversee external contract designers
Oversee design partners
Establish clear delivery expectations
Establish quality controls
Partner with Product leadership
Partner with Engineering leadership
Bridge diplomatic workflows with technical feasibility
Evangelize user-centric design principles
Demonstrate design impact on national resilience
Set standards for design processes
Set standards for research methodologies
Set standards for critique frameworks
Enable mixed team collaboration
How You'll Work.
Team & Collaboration
Cross-functional teams; Product and Engineering teams; Mixed team of staff; Internal converts; External vendors
Communication Scope
Evangelize design principles
Full Job Description
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] The Ministry of Foreign Affairs (MFA) safeguards and advances Singapore's interests on the world stage. In an increasingly volatile global landscape, our digital products must empower diplomatic officers, operations teams, and crisis responders to make rapid, informed decisions when every second counts. As the Assistant Director, Design Management, you will drive the user experience strategy and lead the design team dedicated to modernizing Singapore's diplomatic and citizen services infrastructure, as well as the internal systems and tools that staff rely on daily. Your mission is to elevate design from a tactical execution tool to a strategic capability— transforming how teams across the Ministry work, spanning areas such as consular and crisis response, knowledge management, protocol, corporate services, and HR, by building intelligent, integrated platforms that are intuitive, efficient, and built for the demands of modern diplomacy. Key Responsibilities: Strategic Experience Visioning: Establish the north-star design strategy for MFA’s digital products and services — spanning both citizen-facing platforms and internal staff systems. Ensure
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